Contributor
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2 Messages
internet issue from switching from Windows phone to Android phone... :(
could someone please let me know if there is supposed to be any issues when switching from a Windows phone to an Android? thing is...my friend had busted her Windows phone and i had one that i had from At&t which is still in excellent condition and its an Android (samsung captivate), she bought it from me....everything works cept shes not able to use the internet. Why is this!? 😞
jamileh
Former Community Manager
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5.2K Messages
11 years ago
There may not be a data plan associated with her SIM card.
Ask her to log on to her att.com account and check what services she has.
Let us know if that helps!
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mich8431
Contributor
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2 Messages
11 years ago
ok, i will, thank u so much for reply!
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
You're welcome!
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redpoint73
Professor
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3K Messages
11 years ago
If the Windows Phone is equipped with LTE, it uses a different APN than a phone that does not have LTE (which the Captivate does now). This alone would prevent the data network from working. You can resolve this by manually entering the non-LTE APN (just Google around for AT&T APN settings), or calling AT&T to see what APN the account is provisioned for .
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