04-18-2013 11:41 AM
could someone please let me know if there is supposed to be any issues when switching from a Windows phone to an Android? thing is...my friend had busted her Windows phone and i had one that i had from At&t which is still in excellent condition and its an Android (samsung captivate), she bought it from me....everything works cept shes not able to use the internet. Why is this!?
04-18-2013 12:10 PM
There may not be a data plan associated with her SIM card.
Ask her to log on to her att.com account and check what services she has.
Let us know if that helps!
04-18-2013 12:30 PM
04-18-2013 12:32 PM
If the Windows Phone is equipped with LTE, it uses a different APN than a phone that does not have LTE (which the Captivate does now). This alone would prevent the data network from working. You can resolve this by manually entering the non-LTE APN (just Google around for AT&T APN settings), or calling AT&T to see what APN the account is provisioned for .