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internet issue from switching from Windows phone to Android phone... :(

Contributor

internet issue from switching from Windows phone to Android phone... :(

could someone please let me know if there is supposed to be any issues when switching from a Windows phone to an Android? thing is...my friend had busted her Windows phone and i had one that i had from At&t which is still in excellent condition and its an Android (samsung captivate), she bought it from me....everything works cept shes not able to use the internet. Why is this!? Smiley Sad

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Message 1 of 5
Former Community Manager

Re: internet issue from switching from Windows phone to Android phone... :(

There may not be a data plan associated with her SIM card. 

 

Ask her to log on to her att.com account and check what services she has. 

 

Let us know if that helps!

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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Message 2 of 5
Contributor

Re: internet issue from switching from Windows phone to Android phone... :(

ok, i will, thank u so much for reply!

Message 3 of 5
Former Community Manager

Re: internet issue from switching from Windows phone to Android phone... :(

You're welcome!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 4 of 5
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Professor

Re: internet issue from switching from Windows phone to Android phone... :(

If the Windows Phone is equipped with LTE, it uses a different APN than a phone that does not have LTE (which the Captivate does now).  This alone would prevent the data network from working.  You can resolve this by manually entering the non-LTE APN (just Google around for AT&T APN settings), or calling AT&T to see what APN the account is provisioned for .

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