Explore & discover

Helpful Links

internet drop during during voice call

Highlighted
Contributor

internet drop during during voice call

hi ,  i have samsung s9 plus  unlocked , my internet drop during cell phone voice call on at&t network .

when hang up call and than again internet work . please help 

thanks 

 

105 Views
Message 1 of 2
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎10-16-2018 12:57 PM

Re: internet drop during during voice call

Hi, @naveed163,

 

Let's take a look at keeping your data up while on a call.Does this happen often or has it just happened one time or a few times? Go ahead and perform a restart for your S9. Power it down for thirty seconds before turning it back on. This resolves most connection or settings issues. If the S9 continues to lose its data connection while on a call, run the device through AT&T's Troubleshoot & Resolve Tool. Just sign into your myAT&T account, click on the preceding link, go into Select your issue>Service/network issue>Internet and follow the steps provided. Let us know if this helps.

 

James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
Share this topic
Share this topic
Additional Support