Contributor
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1 Message
images randomly erased from my gallery on their own
My phone started erroring my pictures randomly and imediatly after i take them like sec after. It stoped for a wild and now that im on vacation i literaly i have to use apps because my phone camara will delet them right away. its this a malfuctions of the galaxy S7 do i need to replace my device
ATTHelp
Community Support
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230.7K Messages
7 years ago
Hello @iesha1991!
Thank you for joining our Community Forums! Photos are one of the most important things on a phone; I can understand how disconcerting it is to have a picture erased as soon as it is taken. It will be my pleasure to help you with this issue.
The first step I would recommend doing is creating a backup of the phone in case we will need to do a master reset. Our Device Support page has step-by-step guides on how to create a backup. Once you select your device’s make and model, please go to Tutorials > Backup & Restore and pick which guide you like.
Once you have finished creating a backup, please power off the phone completely. Then please press and hold, at the same time, the Power key, Home key and Volume Up until you see Recovery Booting screen. You will then use the Volume Down key to scroll through the menu till you highlighted Clear/Wipe Cache Partition and use the Power Key to select it. Once it is done, please select Reboot Device/System and test to see if the malfunction still happens.
If the previous step does not work, then the next step will be to do a master reset on the phone. Using the Device Support Page, you will go to Tutorials > Troubleshooting > Reset device for a step-by-step guide.
I hope these steps help! Have a marvelous day!
Katherine, AT&T Community Specialist
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