Explore & discover

Helpful Links

how to unlock my samsung galaxy s7 edge

Tutor

how to unlock my samsung galaxy s7 edge

paid off my phone, waited a week, then submitted an unlock request.. gonna stay with ATT but want to be able to  go to England and  buy a sim card and use it for the 3 weeks I will be there.. will be back with att after 3 weeks.

 got the unlock request approved, and received the code with instructions via email.

instructions state "remove battery" and replace with non ATT sim card.... can't remove battery from my S7 Edge and don't have NON att sim card. 

 how do I unlock phone?.

20,006 Views
Message 1 of 16
Administrator

Re: how to unlock my samsung galaxy s7 edge

Hello @kzm99d55,


An unlocked device can be very beneficial, especially for the trip you have planned in Europe. I am glad you brought this to our attention! We know how important our customers concerns are and we definitely want to make sure we get to the bottom of this!


It is great to hear your device has been approved for a device unlock. To ensure you received the proper instructions, we invite you to check out this great support article which provides step by step instructions for specific phones.


Please let us know if this works out for you. We are here if you need additional support!


Vanessa, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 16
Tutor

Re: how to unlock my samsung galaxy s7 edge

Thank you for your reply.. But....

my samsung galaxy S7 Edge shows in my manual and via ATT as model G935A. looking at the  'Support Article"  you pointed me to, there is no G935A model in the samsung section. so it defaults to the 'all other models' section of the  article. which states the following:

 

All other Samsung devices

1. Power off the device, remove the battery, and insert a non-AT&T SIM card.

2. Re-insert the battery and power on the device with non-AT&T SIM.

3. The device displays” Enter the device unlock code.”

4. Enter the unlock code.

5. Press OK.

 

the  support article shows a date of 2016, was probably written before the S7 Edge came out so is obviously outdated ans  many newer models are not even in that document,

And the samsung s7 edge does not have a removable battery. so I cannot  follow this procedure.

So AGAIN I ask:

 

what is the procedure to  unlock my paid off samsung galaxy s7 edge after  I receive the code from  ATT? And  how do I get a  blank SIM card if the  procedure states that I need one.?

 

 

I obviously want to get this done before I go overseas to avoid any surprises.

 

Thank you for any help.

 

Message 3 of 16
ACE - Expert
Solution
Accepted by topic author
Accepted by kzm99d55
‎02-06-2018 6:52 AM

Re: how to unlock my samsung galaxy s7 edge


@kzm99d55 wrote:

Thank you for your reply.. But....

my samsung galaxy S7 Edge shows in my manual and via ATT as model G935A. looking at the  'Support Article"  you pointed me to, there is no G935A model in the samsung section. so it defaults to the 'all other models' section of the  article. which states the following:

 

All other Samsung devices

1. Power off the device, remove the battery, and insert a non-AT&T SIM card.

2. Re-insert the battery and power on the device with non-AT&T SIM.

3. The device displays” Enter the device unlock code.”

4. Enter the unlock code.

5. Press OK.

 

the  support article shows a date of 2016, was probably written before the S7 Edge came out so is obviously outdated ans  many newer models are not even in that document,

And the samsung s7 edge does not have a removable battery. so I cannot  follow this procedure.

So AGAIN I ask:

 

what is the procedure to  unlock my paid off samsung galaxy s7 edge after  I receive the code from  ATT? And  how do I get a  blank SIM card if the  procedure states that I need one.?

 

 

I obviously want to get this done before I go overseas to avoid any surprises.

 

Thank you for any help.

 


Many users want to SIM Unlock their phones as soon as the phone becomes eligible to receive an unlock code. However all the guides on the support site requires you to insert a SIM Card from another network in order to get to the unlock screen and enter your code. As you can imagine, many of us are not switching to another carrier and do not have a sim card from another carrier. We are simply unlocking our phones so that we can do more with it!

 

There is a secret code to bring up the Screen to Enter Your Unlock Code.

 

The secret code is:

 

#7465625*638*#

 

You dial this code as it is shown above, it brings up the form to enter your unlock code. As soon as you submit your valid code, your phone is unlocked.

 

This code works with most Samsung devices I tried on.

 

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 4 of 16
Tutor

Re: how to unlock my samsung galaxy s7 edge

Thank you for your support. Yes the  secret code method did work!

Message 5 of 16
Contributor

Re: how to unlock my samsung galaxy s7 edge

Nicely Done!  This worked like a charm and much easier than the "official" method.  Of course, it's not to AT&T's advantage to have unlocked devices, so ....

 

I appreciate the information.

Message 6 of 16
Contributor

Re: how to unlock my samsung galaxy s7 edge

I kind of have a similar problem but I'm trying to unlock my tablet instead of my phone. I do not have a SIM card from another carrier is there some way to unlock my tablet like there is with the phone with a secret code?

Message 7 of 16
Contributor

Re: how to unlock my samsung galaxy s7 edge

#PINLOCK*NET*#
-Former SamS Employee

Message 8 of 16
Tutor

Re: how to unlock my samsung galaxy s7 edge

I have similar problem,I typed #7465625*638*# and i get window : Network Lock    Enter Network Lock Control Key. I enter code witch AT&T give me but dont work ( Unlock request unsuccessful)

Message 9 of 16
Tutor

Re: how to unlock my samsung galaxy s7 edge

take your emails with the unlock code, print out this thread, and take it to your nearest ATT store, ask them to help.. its probably something  minor that you are doing wrong...


Message 10 of 16
Tutor

Re: how to unlock my samsung galaxy s7 edge

We dont have AT&T store in Bosnia and Hercegovina.. Smiley Sad

Message 11 of 16
Contributor

Re: how to unlock my samsung galaxy s7 edge

Thanks!  My instructions and unlock code came on 1/8/2018 and said to enter:

#0111*, unlock code, #

with sim card removed.

 

DID NOT WORK!

The magic number, above, worked.

Message 12 of 16
Contributor

Re: how to unlock my samsung galaxy s7

Hi,

 

I have a same problem with the phone I bought as a present need to unlock it.

Would you be so kind to write down all the steps please as I am very scarred doing something wrong. 

 

Is it the right way?

 

1. #7465625*638*#

2. New window opens do I write in only the code it was sent by At&T or with

#0111* AT&T code#

 

I am desperate for help 

 

Thank you in advance

 

Message 13 of 16
Contributor

Re: how to unlock my samsung galaxy s7

I'm having the same issue. This is the instructions that came in the Unlock instructions:

1. Power off the device and remove the SIM card.

2. Power on the device.

3. Enter #0111*, the unlock code, and #. The device cycles off and back on.

It doesn't work.

 

 

Message 14 of 16
Contributor

Re: how to unlock my samsung galaxy s7

Can't  Unlock my S7 with these  instructions:

1. Power off the device and remove the SIM card.

2. Power on the device.

3. Enter #0111*, the unlock code, and #. The device cycles off and back on.

 

Any help would be appreciated.

Message 15 of 16
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support