Tutor
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5 Messages
how to unlock my samsung galaxy s7 edge
paid off my phone, waited a week, then submitted an unlock request.. gonna stay with ATT but want to be able to go to England and buy a sim card and use it for the 3 weeks I will be there.. will be back with att after 3 weeks.
got the unlock request approved, and received the code with instructions via email.
instructions state "remove battery" and replace with non ATT sim card.... can't remove battery from my S7 Edge and don't have NON att sim card.
how do I unlock phone?.
Accepted Solution
Official Solution
GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
Many users want to SIM Unlock their phones as soon as the phone becomes eligible to receive an unlock code. However all the guides on the support site requires you to insert a SIM Card from another network in order to get to the unlock screen and enter your code. As you can imagine, many of us are not switching to another carrier and do not have a sim card from another carrier. We are simply unlocking our phones so that we can do more with it!
There is a secret code to bring up the Screen to Enter Your Unlock Code.
The secret code is:
#7465625*638*#
You dial this code as it is shown above, it brings up the form to enter your unlock code. As soon as you submit your valid code, your phone is unlocked.
This code works with most Samsung devices I tried on.
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ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @kzm99d55,
An unlocked device can be very beneficial, especially for the trip you have planned in Europe. I am glad you brought this to our attention! We know how important our customers concerns are and we definitely want to make sure we get to the bottom of this!
It is great to hear your device has been approved for a device unlock. To ensure you received the proper instructions, we invite you to check out this great support article which provides step by step instructions for specific phones.
Please let us know if this works out for you. We are here if you need additional support!
Vanessa, AT&T Community Specialist
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kzm99d55
Tutor
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5 Messages
6 years ago
Thank you for your reply.. But....
my samsung galaxy S7 Edge shows in my manual and via ATT as model G935A. looking at the 'Support Article" you pointed me to, there is no G935A model in the samsung section. so it defaults to the 'all other models' section of the article. which states the following:
All other Samsung devices
1. Power off the device, remove the battery, and insert a non-AT&T SIM card.
2. Re-insert the battery and power on the device with non-AT&T SIM.
3. The device displays” Enter the device unlock code.”
4. Enter the unlock code.
5. Press OK.
the support article shows a date of 2016, was probably written before the S7 Edge came out so is obviously outdated ans many newer models are not even in that document,
And the samsung s7 edge does not have a removable battery. so I cannot follow this procedure.
So AGAIN I ask:
what is the procedure to unlock my paid off samsung galaxy s7 edge after I receive the code from ATT? And how do I get a blank SIM card if the procedure states that I need one.?
I obviously want to get this done before I go overseas to avoid any surprises.
Thank you for any help.
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kzm99d55
Tutor
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5 Messages
6 years ago
Thank you for your support. Yes the secret code method did work!
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randysteck
Contributor
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1 Message
6 years ago
Nicely Done! This worked like a charm and much easier than the "official" method. Of course, it's not to AT&T's advantage to have unlocked devices, so ....
I appreciate the information.
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Jemcsm44
Contributor
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2 Messages
6 years ago
I kind of have a similar problem but I'm trying to unlock my tablet instead of my phone. I do not have a SIM card from another carrier is there some way to unlock my tablet like there is with the phone with a secret code?
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ResPhoneExpert
Contributor
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1 Message
6 years ago
#PINLOCK*NET*#
-Former SamS Employee
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Bosnjo.Ba
Tutor
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3 Messages
6 years ago
I have similar problem,I typed #7465625*638*# and i get window : Network Lock Enter Network Lock Control Key. I enter code witch AT&T give me but dont work ( Unlock request unsuccessful)
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kzm99d55
Tutor
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5 Messages
6 years ago
take your emails with the unlock code, print out this thread, and take it to your nearest ATT store, ask them to help.. its probably something minor that you are doing wrong...
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Bosnjo.Ba
Tutor
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3 Messages
6 years ago
We dont have AT&T store in Bosnia and Hercegovina.. 😞
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