Tutor
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4 Messages
hi
A couple days I buy two phones at Best Buy two att LG phone for my father and my mom But there use different carrier can you guys help me my email ***
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David606
Employee
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3.5K Messages
7 years ago
All prepaid GoPhones require 6 months of service on the AT&T prepaid service before they can be unlocked. That is, if unlocking AT&T phones for use on another carrier is what you're talking about here.
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gomezgoten3q
Tutor
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4 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117.2K Messages
7 years ago
@gomezgoten3q
What David is saying is, return the phones and buy phones for the carrier they use. ATT does not unlock their gophones until you pay for service for 6 months.
Best Buy sells many phones that are unlock. Please shop more carefully.
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gomezgoten3q
Tutor
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4 Messages
7 years ago
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David606
Employee
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3.5K Messages
7 years ago
You purchased phones that were LOCKED to the AT&T network so what did you expect?
These phones are not sold to be used on other networks. They are sold to be used on AT&T prepaid service. The price a GoPhone is sold at is not the same as the full retail cost of the phones.
http://www.bestbuy.com/site/lg-k7-4g-lte-with-8gb-memory-cell-phone-unlocked/5049400.p?skuId=5049400
Notice how this unlocked LG K7 (identical to the Phoenix 2) is sold at a price that is $40-50 higher than the AT&T GoPhone price. It's because the GoPhone price is subsidized and dependent on active prepaid service to make up the difference.
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