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Posted Jul 9, 2013
11:15:48 PM
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help with imeassage
my old phone was an iphone and my new phone is an htc one. on my iphone. the imeassage account is still running and wont let me use my phone to text people. please help
my old phone was an iphone and my new phone is an htc one. on my iphone. the imeassage account is still running and wont let me use my phone to text people. please help

help with imeassage

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Jul 10, 2013 5:52:15 AM
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ACE - Expert

Have you told AT&T you have switched phones? Perhaps it's something they can help you with.

Have you told AT&T you have switched phones? Perhaps it's something they can help you with.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 10, 2013 7:50:13 AM
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ACE - Professor

dmapr wrote:

Have you told AT&T you have switched phones? Perhaps it's something they can help you with.


+1.  I believe if you call AT&T, and tell them you switched phone, they can deactivate iMessage.  Even if you upgraded through AT&T, they might not have deactivated iMessage correctly.  But I think they can do it for you.

 

Also, I think its been reported on here, if you open iTunes on your computer, and delete the iPhone from your iTunes account, it will also deactivate iMessage.


dmapr wrote:

Have you told AT&T you have switched phones? Perhaps it's something they can help you with.


+1.  I believe if you call AT&T, and tell them you switched phone, they can deactivate iMessage.  Even if you upgraded through AT&T, they might not have deactivated iMessage correctly.  But I think they can do it for you.

 

Also, I think its been reported on here, if you open iTunes on your computer, and delete the iPhone from your iTunes account, it will also deactivate iMessage.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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