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flashlight turns on, cant shut off

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flashlight turns on, cant shut off

my LG Pheonix 4 phone goes ito flashlight mode while in my pocket & battery gets depleted.I dont have a flashlight app and dont know why it goes on & have no way to turn it off. Also while it is on I cant keep screen from blacking out rendering phone useless. please help 

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Accepted by ATTDanW
‎03-29-2019 9:18 AM

Re: flashlight turns on, cant shut off

Good morning @poocasi,

 

Allow us to lend a helping hand. Follow the instructions below,

  • Swipe down from the top of your screen to pull up your home screen settings
  • Look through the icons until you see one that resembles a small torch
  • Tap the torch icon to disable to flashlight

When your screen blacks out how long does it stay dark? Does tapping the screen make your device light up again? Thank you.

 

Makaela, AT&T Community Specialist.


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 4
Contributor

Re: flashlight turns on, cant shut off

Thank you so much for your most helpful info. Works great.
Screen.comes back if I tap it then almost instantly goes black. When using
voice phone,goes black when phoning stays on.for second if I tap
screen.Makes it hard when business you phone has menus you must put in
numbers to navigate.
Thanks for all you help
Message 3 of 4
Administrator

Re: flashlight turns on, cant shut off

Greeting @poocasi!

 

Were happy to hear that your device is working properly after trying out our troubleshooting steps.

 

If you have any questions, or require assistance in the future, don't hesitate to reach out to the community for help.

 

Take care and have a great weekend!

 

Dwight, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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