11-23-2016 5:11 AM
We recently cancelled our cell phones becuase of a military move....we wanted to get the phones unlocked but they were not registered as paid off yet, now that the contract is paid off and cancelled I can not get ahold of anyone because it says that my account no longer exists. Im trying to find an email to use.
Solved by: Go to Solution.
11-23-2016 5:17 AM
It may take a couple of weeks before the servers will update to show that your phones are paid in full and able to be unlocked. The unlock should go through the unlock portal - www.att.com/deviceunlock and apply as a non customer.
If that fails, you can send a private message through this forum to @ATTMobilityCare with your account and contact information and concern and they should be able to help.
There is no direct email to customer service.
- edited 01-17-2017 6:12 PM by cathy2981
My number is [edited for privacy – please do not post personal information]. I have been trying to work with ATT for the past 2 days just trying to resolve an issue. On January 16, 2017, I called your company to make a change to my sevice. Needless to say your automated system is disgusting. I was on the phone for 3 hours yesterday. I was transferred 7 times, and disconnected twice when finally asked to speak with a manager. Disconnected and had to go through the same thing. Everytime I called back I had to deal with your automated system, which by the way is not user friendly. Jermiah was the 7th person that I spoke with and he should be awarded for his customer service, because noone one else in your company is/was willing to work with customers. They would rather push it off on someone else, who by the way are under trained, or disconnect me so that they do not and will not address the issue. I believe that you have incompetant people, and I will reiterate your automated system *&%$.
Today when trying to correct an issue, again I was transferred, really I don't know how many times and disconnected once again. I again, I was on the phone for 2 hours. Why was I not called back to try and remedy the treatment I received. You have my number, but no attempt was made. No one assisted me and again disconnected. When I called back, again I had to deal with your automated system and still was not transferred to the correct department. When I did finally speak with someone I requested to speak with a manager, not a supervisor! I was sent to two different Supervisor. I continued my efforts to only receive the same awful customer service. They sent me to a, so called, managers voice mail and asked to leave a message. They had no idea how to work with the customer to resolve and allow to make a complaint. I was told that they would send me an address so that I could send it to you via mail. What is that all about? I cannot tell you how many times I had to explain the same problem to every person. That means that I had to tell them, at least 14 times, and again no one would assist me with me to provide excellent customer.
I work for the #1 retailer in the United States and in management. One of our core values is the CUSTOMER comes first, and no issue was left unresolved. One way or another the problem is resolved. This customer service has brought back our customers over and over again to our facility.
I have been an ATT customer since cell phones were provided. We guess that would make me a customer of more than ten years for cell phone service and I cannot even remember how long our lanline service have been with you. Since this incident occurred and I am stuck with a contract with you, or penalized. This is not acceptable! Due to the problems and the unresolved complaint, I have decided to go ahead with Verizon. I have checked into their company and reviewed their ratings. Yes there are complaints, but I see that they are resolved in a timely manner, which by no means is anywhere that I have found with your customer services. What has happened to the company that I have worked with so long get to the point that the only thing that ATT cares about is the all mighty dollar that they can put in their pockets at the expense to us, the consumer. Do they not understand without us there would be no ATT.
I have no reason to recommend this company to any one!
As I stated, since I will be fined for early termination, I will have to stay with you for one more year, and believe you me when it is up I am history. I will never recommend ATT to anyone.
I am so disappointed, I cannot even begin to voice my frustration over this treatment. I have the impression that you really do not care about your customers and what they could do for you. When you decide to put the customer first, and resolve this issue of "very bad" customer service, you have caused me as a customer to leave your service.
While I am at it, stop sending information on U-verse. If I want it I'll ask for it.
Fed up, discontinued in one year.
Don't get me wrong, I know there will be no response to my complaint. Your customer service representative or your company do not know how.
What happened to being able to chat with customer service?
Disgruntled, and ...... off customer. I WILL DISCONTINUE TO SUPPORT ATT!
02-27-2017 5:52 PM
I want to answer questions about your coustomer service questionnaire. The technician came today and gave us a satisfaction questionnaire to answer.
09-17-2017 8:47 PM
10-16-2017 2:23 PM
I can not agree with you more. I spent 6 hours (yes really it was 6 hours ) on the phone with them trying to fix an order they (AT&T) punched in incorrectly. I also, following the on-line agents instructions ) went into the AT&T store to turn in my old iPhone for a $200 promotion, only to be told no such promotion is running. When I call AT&T back the customer service agent told me, "the on-line agent lied to get me to buy the phone & there was nothing she could do about it"! When I asked to be transferred to someone who could help, I was disconnected!!!!! I am a 20 year plus AT&T customer and a recent Direct TV customer, but I am treated like garbage! Discussing & unless something is done to correct it, I will be looking for a new service provider in the near future. -AA
11-25-2017 8:29 PM
I would like to commend Marc McFall at an AT&T store in San Antonio. My wife's phone was stolen and we went to the store to find out what to do in terms of getting a new phone (we have insurance). Marc met us on our FOURTH trip back to the store because no one had been much help at our previous visits. I quickly explained our problem and within 15 minutes Marc helped us update passwords and file our claim. We should receive a new phone within two business days. Thanks Marc!
01-17-2018 2:37 PM
I have been with At&T for 20 years or more and this last statement I received had a late charge and never before I had been charged a late charge so I am after
20 years or better I am going to Verizon , the mail came late and I pay my bills so to get a late charge is a slap in the face so after I get the last two installments paid on my phone from At&t I am signing up with Verizon , I realize I am only one person out of millions that have this service so it doesn't mean diddly to a company
01-28-2018 8:25 AM
I'm going to have to drop my no contract wireless service from AT&T because it's useless. I tried to make calls and keep getting a too low balance to complete the call when in fact I had a balance of $21.93. Couldn't send texts either. Sent to my son who never received. Then later checking my balance, It deducted $1.75 for my failed attempts, but I still cant make a call because I get the same low balance message.
The auto customer support is useless and frustrating. How does this get resolved?
- edited 03-16-2018 8:17 PM by Phil-101
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
03-16-2018 8:19 PM
@servinoe This is a public forum. Not only is it against forum rules to post personal information, it is a very bad idea to post your account and phone numbers. Please remove. By the way, that “Save $15 for 24 months” does not mean your contract was extended.