Will AT&T warranty still charge if....

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Will AT&T warranty still charge if....

I am receiving another refurbished GS3, the previous one had an faulty LED and it has dents on the silver bezel part from where I dropped it. I bought another bezel in hopes to replace the new before I send them the faulty phone, but found out that it would be too much work. Would AT&T charge me for sending in the faulty phone with the replacement bezel?

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Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: Will AT&T warranty still charge if....

TuWealthy,

 

 

     I hope your exchange goes smoothly. Here is something I found on exchanging devices. Please follow the link below.

 

     Device Exchange

 

 

Thank you,

James

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Message 2 of 4 (2,539 Views)
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Re: Will AT&T warranty still charge if....

Actually, thank you. That was just the information I needed to know regarding my note 2! Since att will not update it to its designed specifications, I'm returning it!
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Professor

Re: Will AT&T warranty still charge if....


TuWealthy wrote:

I am receiving another refurbished GS3, the previous one had an faulty LED and it has dents on the silver bezel part from where I dropped it. I bought another bezel in hopes to replace the new before I send them the faulty phone, but found out that it would be too much work. Would AT&T charge me for sending in the faulty phone with the replacement bezel?


If the damage is of the "normal wear and tear" type, and doesn't look particularly abused, they will not care, from what I've read other customers comment on.

 

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