The Samsung Galaxy S24
LeAnnS4209's profile

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Sunday, April 30th, 2017 4:48 PM

Wifi

Why does my Samsung galaxy prime express not connect to Wi-Fi?

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230.7K Messages

7 years ago

Hey there @LeAnnS4209!

 

I totally understand wanting to make sure your phone is connecting to Wi-Fi.  I use my home network constantly, and love how it helps me save my cellular data.  Let’s find out what is going on!

 

Are you finding the Express Prime will not connect to any Wi-Fi, or it is only specific networks being affected?  In many cases, a password change or other setting can affect how the phone behaves when logging in.  If you are seeing this with only certain networks, I highly recommend “Forgetting the Network” as this will allow the device to create a fresh connection.

 

This can be done by going into Settings > Connections >Wi-Fi.  You will want to press and hold over the affected network, and select Forget network.  Then please restart the phone, and re-connect to the Wi-Fi.

 

If this does not re-enable the phone’s connection, or you are seeing this across all networks; we will want to troubleshoot deeper with the phone.  We have a fantastic resource online with our Troubleshoot & Resolve Tool.  Once you arrive on the page, you will want to choose your make/model, and select Service/network issues > Wi-Fi.

 

Please let me know if these steps work.  Have an awesome week!

 

Fiona, AT&T Community Specialist

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