Explore & discover

Helpful Links

Wifi calling not working

Highlighted
Contributor

Wifi calling not working

I have been unable to use my wifi calling since April 9th. Everytime i try to turn it on, it says, "please try to set up wifi calling again later." It was working fine the day before and months before that. Ive conducted a reset of all stored wifi connections and that didnt help. Does anyone know how i could fix this on my S8?

I have called AT&T 3 times for the same issue in the past 2/3 weeks and i received the same resolution. That they will contact advance tech and they will contact me within 24-48 hrs, but that never happens.

4,760 Views
Message 1 of 8
Administrator

Re: Wifi calling not working

Hello, @Cheekitout,

 

We'd love to help with this. We have information for you about Wi-Fi Calling. The important thing to remember is that, to be able to use it, you'll need:

 

  • A Wi-Fi connection.
  • A Wi-Fi Calling capable device and an eligible rate plan.
  • An AT&T wireless account provisioned with HD Voice.

If you have those and you've followed the steps to activate Wi-Fi Calling to no avail, let us know so that we can investigate further.

 

Have a great week!

 

James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
Contributor

Re: Wifi calling not working

Hi James @ATTCares ,

 

I have those due to me using my wifi calling before and out of no where is was unable and isnt able to be enabled again. I also have the latest update (it was working fine w. This update).

Message 3 of 8
Administrator
Solution
Accepted by topic author
Accepted by Cheekitout
‎05-03-2019 12:56 AM

Re: Wifi calling not working

Hello @Cheekitout,

 

Thank you for informing us. In order for you to be able to use your cell phone to talk and text over an active Wi-Fi connection like before, it must be provisioned for Wi-Fi Calling again. This will be completed after you follow the steps to set it up on your cell phone. Since you're having issues with setting up Wi-Fi Calling, please follow the steps at this link to Backup the data on your device, then Perform a factory data reset. Once the reset is completed, you can Restore your data from the backup that you made, and follow these steps to try and Set up Wi-Fi Calling again. Let us know if this helps.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 4 of 8
Contributor

Re: Wifi calling not working

That's crap... A factory reset really time consuming getting your account linked to the pay apps.  Passwords etc... Then it's messages to in a few days again!  Ridiculous.  AT&T reps basically tell me the sky is pink & grass is blue... It's really getting old.

Message 5 of 8
Contributor

Re: Wifi calling not working

Try these:

 o Enable Mobile Hotspot (with or without network signal)/ Disable again inside your wifi range

 o Disable bluetooth

 o Disable/enable HD data setting

 

One of these helped kick my wifi calling into working again.

 

Background

I had a similar problem, the little (+) stopped showing up on my wifi icon.  Wifi calling worked great for months (not as good as my microcell though which just stopped working as it could no longer connect to a cell tower, bring back the microcells but let them be disconnected from the cellular network... That made no sense!)

 

It just stopped working one day.  I had some changes on my internet provider, plus phone applications.  Something messed it up.

 

I finally got it to work again after weeks of outage. I think what really helped kick it in the head was that I enabled my Mobile Hot Spot, but it could not connect because I have no signal in the house.  I also messed with my Blue Tooth by disabling it.  I had also messed with the HD data settings which might of helped.

 

I also tried changing my 911 emergency address a few times, but that did not seem to help.

Message 6 of 8
Tutor

Re: Wifi calling not working

ATT Cares

Please elaborate on the answer: "A Wi-Fi Calling capable device and an eligible rate plan"

Do you support WiFi Calling on a pre-paid plan?

Do you support WiFi Calling in Samsung S7 model SM-G930 phone?

 

Message 7 of 8
Contributor

Re: Wifi calling not working

Just moved to att from verizon with my Note 9. Wifi calling will not enable.  Hard reset did not fix the issue

Message 8 of 8
Share this topic
Share this topic
Additional Support