05-28-2013 9:23 AM
jarret - no, I still haven't figured it out. AT&T simply dropped my case and never responded to anything else I sent them. It's like you're dealing with a teenager, as opposed to a huge mature company. Utterly frustrating.
05-29-2013 10:17 AM
So far still no Jelly Bean. I contacted ATT Customer Care and they seem to think I am not getting the jelly bean update because I'm still stuck on the E97010o instead of the version E97011C. The guy tried to send me the update and he said it was delivered successfully - I never saw the notification on my side. Then he sent me to the Tech Escalation Team. So far, she has done a google search and told me to use the Mobile Support Tool for a different LG phone http://androidos.in/2013/05/lg-optimus-l7-p705-and
05-29-2013 6:53 PM
Installed the software above. Here is the error returned "Model not supporting S/W Update."
05-30-2013 2:52 PM
georgedellinger - yes, you're getting the same totally useless runaround from techs who have no clue how to resolve this problem. The problem that affected a bunch of people, some of whom happened to luck out with the techs who actually figured it out. What a sad waste of our time.
06-03-2013 10:24 AM
Last e-mail I received from Tech Escalation Team: "Did you call LG yet or try downloading the update from the LG website?" *sigh*
06-04-2013 1:02 PM
Finally got stock Jelly Bean on my LG Optimus G (E970) using the tool LGNPST. The stock jelly bean file is a 1.26 GB download. I guess thats why the update is only done over wifi.
Not the way I wanted to go about updating to Jelly Bean but I tried.
So now my software information reads
Android Version: 4.1.2
Kernel Version: 3.4.0
Build number: JZ054K
Software version: E97020j
06-05-2013 8:41 AM
for everyone who couldn't get their phone updated to jb when it first came out
instead of posting complaints on this site and badmouthing at&t because you couln't figure it out yourself
get off your butt and go down to the device warranty center and have them do it for you
and if they can't do it they'll give you one with it on it already
06-05-2013 1:58 PM
I went to a couple of AT&T stores. Talked with ATT Customer Care and Tech Escalation Team online. None of these mentioned anything about a device warranty center. If they had told me where to take it I would have done that a month ago.
The point of posting on this site is to give someone else some history of the problem. Telling me to go a device warranty center would have been a much better answer than - "your phone doesn't support OTA updates" or "did you call LG"?
06-05-2013 6:14 PM
down here in west palm beach ,florida they have a warranty center ,but they don't broadcast it very much
So I would just ask them at your local store where they're located and then go down there
06-12-2013 2:57 PM
I've just swapped my phone for a brand new one at a Device Support Center after it started acting up.
I had updated it to 4.1.2 JB and it worked for awhile but recently have had several reception issues, glitchy applications, etc., and the rep at the support center said that the Jelly Bean update wasn't really ready and was having issues when they first announced it, so they pulled it. However, since it was announced that it was available people wanted it so techs have pushed it to phones when requested but she said that it will be released on a large scale again once all known issues are fixed and they are working on it.
For those of you with the Optimus G who don't have JB yet, best to just wait for the right update to be released. Keep your eye on AT&T's FAQ page.
06-12-2013 3:05 PM - edited 06-12-2013 3:06 PM
Are you saying they unboxed a new one and gave it to you and it has 4.1.2 on it?
I just got a brand new one and it has ICS on it and was told to wait until they re-release JB because they're working on it, a lot of people have reported issues with their phones after updating
09-23-2013 1:29 PM - edited 09-23-2013 1:36 PM
From what I've seen and the response I've received from several AT&T tech support reps, Optimus G users shouldn't expect a working 4.1.2 update anytime soon (outside of rooting and using custom ROMs), even though the new LG G2 has 4.2.2 on it, as do a large number of other AT&T devices.
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