I am still stuck on E97010I which is an ancient one. I've been using this phone from last year less than 1 week after the phone's initial release and I haven't got any update from.
My experience with AT&T was never good. When I came back to the states, SIM card was deactivated while I was in another country. They said it's because I wasn't using it for a while But for a while wasn't like 6 months long. It was only like 2 months and they didn't deactivate it when I was out for 4 months previously. So I couldn't expect the deactivation and had trouble in the airport to talk with my friend who was waiting for me. Then I went to AT&T shop to ask reactivate the SIM. They said they couldn't. I had no other way to get a new SIM with new cell phone number.
I couldn't print out receipt for the prepaid plan that I paid online. I forgot to print it as soon as I paid online. I logged back into the system and couldn't find the way to print it out and I couldn't contact customer service. I found this forum with posts saying "How can I talk to real people?" Somehow I couldn't talk to the real person, too and couldn't do that.
Now I got LGOG and AT&T disappointed me again. Looking back, I don't remember any single moment that I was satisfied with AT&T. Well. 500MB prepaid data plan was nice. It was like 25$ and lasts for 3 months.
Glad that I don't have any contract with AT&T. But it's the phone which AT&T should update for me, and there would be bunch of AT&T softwares even if I switch to another carrier using this phone.
It's April. Still no update. Worst experience. Rethink possible.
