Contributor
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3 Messages
Warranty on cellphone
Sent a phone to the warranty and it was returned to me damaged. It was damaged in the mail and now I have to pay $702 for a phone that was perfect when I put in the mailbox. The warranty department said there is nothing I can do about the phone but to pay the phone charges. Someone in warranty department said I could file a claim with the USPS only problem now is that the package did not have insurance on it. Now I am out the money for the broken phone as well as paying for the replacement phone. I can't make payment arrangements, they want the money and until then my phones are turned off until I can pay for the broken phone. Has anyone ever had this happened and how did you resolve this matter; any help would be great.
Thanks.
ATTHelp
Community Support
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231.4K Messages
7 years ago
Hello @usincctx,
I am sorry to hear about what happened during the warranty replacement process. I can definitely understand the way you feel, and I would like to personally work with you in finding a solution!
Please send us a private message to @ATTCares with your full name, phone number and IMEI number. Any additional information you wish to include, will be appreciated. I will be in contact with you once I receive more details, so we can explore options to address this concern.
Thank you for reaching out and have a wonderful weekend!
Anabel, AT&T Community Specialist
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