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Voicemail service not available

Teacher

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

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Message 13 of 638
Teacher

Re: Voicemail service not available

I received this email two days ago....I attempted to reach you in regard to a concern presented to AT&T and am following up with an email. My name is Antroinette **** and my number is ****. After reviewing the details of the concern and your account, I would like to speak with you.

Please call me between the hours of 9am - 4pm ET, M-F. If I am unavailable, please leave a message with a phone number where you can be reached and the best time to reach you.

Our top priority is to treat our customers to a premium experience every time they interact with us. Thank you for taking the time to contact us and explain your concerns.

Sincerely,

Antroinette ****
Office of the President

AT&T Services, Inc.
*****

 

 

This is how the phone call went when I was FINALLY able to get a hold of her...

 

 

The "president" suggested I carry my wife's phone around all day! We pay for two working phones and only have one. Then she suggested to not let any calls go to voicemail and just answer them... funny thing is when I called this president my calls went to her voicemail... it's just not possible to answer all calls as she clearly knows. I've been without a completely working phone for two weeks and I was given a $10 credit. Really? This phone call was completely unprofessional. Why would you even suggest answer every call and not allowing any calls to go to voicemail? If that were possible I would do it.

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 181 of 638
Mentor

Re: Voicemail service not available

2 weeks and counting since last able to hear voicemail..... not end of world of course but geeezzz  cmon really what the h

 

 

Message 182 of 638
Contributor

Re: Voicemail service not available

I am having the same issues and Asurion told me I need to tell friends and family that they need to text me.  Yeah, fine, but what about the business calls I get?  Mine has been down for weeks and this is infuriating!

Message 183 of 638
Contributor

Re: Voicemail Service Not Available

I tried that and she said "her hands were tied" and she could only give me a $25 credit and some "free" movie and dinner tickets.

Message 184 of 638
Tutor

Re: Voicemail service not available

I have had the same issues. I've spent over 3 hours on the phone with representatives who make me believe they are going to help me only to take the same bogus steps over and over again.  I am livid that there is no acknowledgment of this issue publically!  A manager literally hung up on me last night while I was explaining I need to retrieve my voicemail by today as there are RSVP'S on their for an event I am hosting.  They do not seem to care.   The best part is they blocked my calls to service after that.  I would call the number and be instantly disconnected!  I called from my daughter's phone and got right through.   

I explained to each representative that answered that they were being recorded.  I am going to blast this poor customer service to anyone who will listen!  I hope the FCC gets wind of this!  

I can't wait to switch!

 

Message 185 of 638
Mentor

Re: Voicemail service not available

Message 186 of 638
Teacher

Re: Voicemail service not available

Lol, At least someone noticed my comment.  It made the above mentioned article!

Message 187 of 638
Teacher

Re: Voicemail service not available

Àaaaaaannnnnddddd.... It's dead again

Message 188 of 638
Mentor

Re: Voicemail service not available

Re: Voicemail service not available

Àaaaaaannnnnddddd.... It's dead again

 

welcome back to the 'customers that AT&T forgot' club

Message 189 of 638
Tutor

Re: Voicemail service not available

So what is the "Star Code" for forwarding voicemail messages. It is not on this list https://www.att.com/esupport/article.html#!/wireless/KM1009269?gsi=8z5eni of ATT Star Codes.

Message 190 of 638
Tutor

Voice Mail not working

My voicemail (not visual) is not working. I got a voicemail notification, tried to check it. Call goes through I enter my password, then it states: the service you have requested is not available. What is the problem? I have already tried restarting my phone, does not work..

Message 191 of 638
Administrator

Re: Voicemail

Hello @Marcia3,

 

We can definitely take a closer look into this issue that you're experiencing with your voicemail. We'll be sending you a private message to request account information shortly.

 

Sean, AT&T Community Specialist


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Message 192 of 638
Contributor

Re: Voicemail service not available

I was told that this is only affecting android devices and not iPhones is this true can some one validate this? A whopping 25 credit is not sufficient when you use you phone for personal and Business and constantly missing voicemails.I asked if a mass text would be sent out to notify customers that vmail service had been restore and no answer.

 

Thanks

Message 193 of 638
Tutor

Re: Voicemail service not available

IT WOULD REALLY HELP IF THE ONES IN TECHNICAL SUPPORT OR JUST ANYONE WITH ATT KNEW THAT THERE WAS A PROBLEM!!!

I HAVE BEEN TRYING TO GET A NEW VOICEMAIL BOX SET UP FOR THE LAST 2 HOURS AND NO ONE KNOWS HOW TO DO IT!!  

WE HAVE TO GO OVER ALL THE PROTOCOLS AGAIN AND AGAIN FIRST!! THIS IS RIDICULOUS!!

PLEASE JUST GET SOME ONE THAT KNOWS WHAT THEY ARE DOING!!  I HAVE BEEN WITH ATT FOR OVER 20 YEARS ALSO!!!

 

Message 194 of 638
Mentor

Re: Voicemail service not available

Lane3526

Voice Mail not working

My voicemail (not visual) is not working. I got a voicemail notification, tried to check it. Call goes through I enter my password, then it states: the service you have requested is not available. What is the problem? I have already tried restarting my phone, does not work..    

146 of 149

REALLLLYYY?   Did you not see any of the 140+ posts on this thread???   This sounds fake, like it was planted by AT&T wizards so they could give a (useless) placating response (post #148)......

Message 195 of 638
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