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Voicemail service not available 9 days now

Teacher

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

158,805 Views
Message 13 of 638
Mentor

Re: Voicemail service not available

Another news site has picked up the story: https://abc11.com/business/some-at-t-customers-unable-to-access-voicemail/5620601/

 

Share on your social media. AT&T cannot remain silent if there is enough chatter on the Internet about it. 

Message 316 of 638
Mentor

Re: Voicemail service not available

Today, AT&T told me (via their Facebook page) that "this is a top priority and AT&T is working around the clock to provide a resolution."

 

 

Message 317 of 638

Re: Voicemail service not available

Great!!! So my voice mail worked for 1 1/2 days,. Now back to the same SORRY message.
I have no other choice now but to switch providers!
Message 318 of 638
Teacher

Re: Voicemail service not available

If there is one thing I learned working at AT&T, is to keep escalating until you get it fixed. I did not give up and it finally made the news a few hours ago. IF YOU WANT TO SEE IT FIXED FAST START REPOSTING THIS ABC11 NEWS ARTICLE. AT&T HATES BAD NEWS...    abc11.co/business/some-at-t-customers-unable-to-access-voicemail/5620601/

Message 319 of 638
Teacher

Re: Voicemail service not available

I went on their Facebook page and "Liked it". Then sent a message asking
when the service would be restored. I was asked for my Zip code, phone
number and account number. I Got this reply and no further info:

We are sorry you're experiencing this, Hal. We're still looking into it. -
LateshaR Social Media Specialist
Message 320 of 638

Re: Voicemail service not available

Came back to read your "solution", just for laughs.  I'll come back once a week as this "solution" enters it's second MONTH.

Message 321 of 638
Contributor

Re: Voicemail service not available

blown away, spoke to an agent today for the 3rd time since this started and this is what I was told " I apologize for the trouble, This issue has been reported. our engineers are working to resolve the issue. there is not an ETR at this time. The developers are still fixing the software codes for the voicemail and are testing it out simultaneously. Therefore it is taking so much time. I understand how you must feel but this software issue is a bit complicated. Like they had a fix today but it affected the hotspots for some customers so they had to remove it and test on it again." They can relate though because they use the service as well and are experiencing the same issue. 

Message 322 of 638
Highlighted
Tutor

Voicemail service not available 9 days now

No solution to the same problem everyone else has. It worked once in the past 9 days, and that was truly a one time thing. My husband has the same problem, same amount of time. Something else is going on. It's hard to believe that it could take this long to fix

Message 323 of 638
Teacher

Re: Voicemail service not available

I was told the same thing by an AT&T technical “expert” who said that service would definitely be restored by Oct 17. I told him that every day I called since Oct 1, I was promised service within 2 days
Message 324 of 638
Teacher

Re: Voicemail service not available

Lies, I've worked in software organizations nearly 20 years. When functionality is this broken you run a couple quick smoke tests and deploy the fix ASAP.

 

Affected customer's Bill's should be reduced by 50% for the inconvenience. Would they accept our apologies if we refused to pay the bill ?

Message 325 of 638
Contributor

Re: Voicemail service not available

This has been insane.  I missed a call from my sons school because I do not have reception in my office.  Thank goodness they were able to get a hold of my wife who is on sprint.  Lol. 

Message 326 of 638
Tutor

Re: Voicemail service not available

My voicemail was restore for one day and now it's dead again!!

When will this farce end! And when will ATT notify unsuspecting users who
are affected who don't monitor this page?

On the lighter side, wouldn't it be ironic (perhaps moronic) if the
"vendor" turned out to be a hack victim 👈👉 🖕
Message 327 of 638
Contributor

Voicemail -service not available

My voicemail is not working on Samsung S7 Edge since last 3 weeks, with a message that "Service not available".

Called AT&T CSR, tech support, went to AT&T store, but still the issue has not been resolved.

It is very frustrating & my visual voicemail also doesn't work.

Please let me know how to resolve this issue.

Thanks,

SarojP

 

Message 328 of 638
Contributor

Re: Voicemail service not available

For what it's worth straight talk is having the exact same issue  Just wanted to share so you can address it with a new carrier if you do switch  

Message 329 of 638
Contributor

Re: Voicemail Service Not Available.

Haven't had vm access in over 3 weeks.

C'mon att. You can do better.

Message 330 of 638
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