10-01-2019 5:15 AM
Phone: HTC A9
When accessing voicemail I get the "Service Not Available" message. It has been this way for the last 5 days ...
This is the first time this has happened in the last 4 years.
Thank you ...
Solved by: Go to Solution.
- edited 10-11-2019 10:57 AM
OK everyone. Take a deep breath. This is obviously a voicemail server and software problem. It appears to occur with phone numbers whose area codes are clustered around North Carolina. I have a 336 area code and currently live in Phoenix. It doesn't matter; I have a cursed number and my mailbox resides on a cursed voicemail server. I call in on my or my wife's unlocked Nokia 3.1 or to the voicemail number from my house phone, still get "Service Not Available". Since Sept. 25. So what to do?
Take heart, all is not lost. There are things called Star Codes, which will allow you to forward your voice traffic to your home phone and answering machine. But even better, try out Youmail, freely downloadable from the google store. It will intercept your unanswered voice traffic and route it to their alternative voicemail server. It will then send you an alert on your phone and convert your voice messages to text so you can read them like email. It also allows you to play the original voicemail message. It sets you up with a personalized greeting for your callers to hear when you aren't available. This is a good temporary workaround until the vendor gets its act together. It will stop the bleeding and allow you to communicate with your contacts asynchronously again. You can easily reverse it when everything is fixed. The only negative is that it is unable to retrieve the messages we all have waiting for us, stored on the AT&T server. Those should come back when the vendor fixes their issue.
On a more philosophical note, I am an AT&T retiree and worked for them for over 28 years. I worked for the "Old" AT&T. Before divestiture, before the breakup, before the sale to SBC Communications and rebranding to the "New" AT&T. Eventually I was the victim of outsourcing and offshoring. In all that time, I have never seen a service outtage so badly handled, customer and tech support so badly informed, and customers so badly treated as this. So what got lost in the name of lower costs, innovation, and competition, was something we antiques used to call "The Spirit of Service" Today, nobody cares, nobody takes responsibility, and no one is held accountable. We are probably not talking to actual AT&T employees, just contractors. We customers are just numbers on a spreadsheet, and the daily migration between carriers is wistfully viewed as Churn. Keep complaining, take to social media, and call on Randall Stephenson. Someday they will realize that without customers, a good product, and a spirit of service, they will have nothing but a bad reputation and year over year losses.
10-10-2019 10:29 PM
I talked to someone at AT&T today. She said this problem with the voice mail has been going on since some time in September, and it is spreading across the country. They are working on resolving it, but no time line about how long it will take.
No mention of what customers who can't access their voicemail could do in the meantime.
10-11-2019 3:31 AM
10-11-2019 3:49 AM
WELL SAID OLDBELLHEAD..but most do not have 'home phone' landlines now so forwarding is not an option, at least not for me.....and I don't have a 'smartphone' so cannot 'download app' but I'm probably in the minority there, but still a nice tip......anyway- thanks for the post......
THE (sad) SAGA CONTINUES .......... on and on and on (or really--- off!)
10-11-2019 3:53 AM
The least AT&T can do is put out a message to affected customers stating that the problem is with their provider so people won't go nuts trying to fix it on their phones.
10-11-2019 4:09 AM
Same here. Have not been able to access voicemail for over a week. Spent hours trying to figure it out until I came across this thread. I have a North Carolina area code. Thank you to all the those before me that have provided information even though it looks like there is no solution yet. And so we wait...
10-11-2019 4:24 AM
So I'm if course having the same issues & I have note 9. I'm paraplegic & bedridden & haven't been able to make it to my doctors appointments Iately because I've been ill. I've got several call's on my voice mail with no way to check them. I've tried everything & Samsung actually wanted me to ship the phone back to them for repairs which would leave me no way to call out in an emergency. Just don't know what to do at this point. Still waiting for the fix.....
10-11-2019 4:25 AM
Please take remove or change the message that appears 'Solved! Go to solution' on the thread tab......NOTHING HAS BEEN SOLVED.....merely the problem has been vaguely identified, not 'Solved'....
and the suggestion in the 'solution' of setting up a new voicemail box/number......well, that just does not sit well with those of us who have spent HOURS (not kidding) trying to get anything done from calling tech support.....no patience left for being on hold/transferred/going thru a who-knows-how-long process this may be......if this is a solution, AT&T should automatically do this for affected customers and notify them this is being done ahead of time, then once getting customer approval, creating new voicemail boxes/numbers, and immediately notifying customers of new mailbox number......seems simple to me.......................LET'S DO IT.........but first, let me put you on hold while I transfer you to another dept.....................
10-11-2019 4:33 AM
10-11-2019 5:26 AM
I have called at&t several times about my issue. They tell me they're working on it to fix it and that I'm not the only one. Everytime I call they say wait 24 hours and reset my password. It's been 4 days and it still doesn't work! Anyone have these have these issues?
10-11-2019 5:27 AM
AT&T website chat tech told me issue to be fixed in 1/2 to 1 day ------that was 3.5 days ago!!!!! maybe they're on Venus time
10-11-2019 5:54 AM
At the moment, mine has started working. But it did that several days ago and failed again shortly thereafter. So we'll see.
Visit these related resourcesView Info on iPhone 11, iPhone 11 Pro, & iPhone 11 Pro Max View New to Forums! View AT&T Account Help! View New to AT&T! View AT&T Voicemail Help!