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Re: Voicemail service not available

Teacher

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

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Message 13 of 637
Contributor

When will the vendor get the service fixed so i can check voicemail

It's been 10 days or more.  Does the vendor not have an ETA by now when we will be able to check our voicemail again and get the notification off my phone?

Message 151 of 637
Tutor

Re: Voicemail service not available

HA I am at day 11! Was told that the engineers were updating the service at day 3. On day 5 a ticket was opened. On day 6 told that there was a vendor issue!.

Message 152 of 637
Teacher

Re: Voicemail service not available

Will my bill be adjusted since I didn't get the full service I am paying for? Also I am job hunting and prospects are calling and leaving messages I can't check. THIS HAS PUT ME AND MY FAMILY A FINANCIAL BIND!!!!!!!!!!!!

Message 153 of 637
Administrator

Re: Voice mail Service Unavailable

Hi @xieguahu,

 

Thank you for getting back to us!

 

We apologize for the inconvenience. This is a top priority and AT&T is working around the clock to provide a resolution. Please try accessing your voicemail using the Visual Voicemail app.

 

Hope this helps!

 

Chasidy, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 154 of 637
Tutor

Re: Voice mail Service Unavailable

I've had this same problem for 4 days. I spent 45 mins on a chat with ATT yesterday and finally was told it would be fixed by end of day yesterday. Still not fixed and I'm seeing more people with same problem. The outage map is bright red, so something is going on. ATT isn't addressing the cause or when they can resolve it. Read the posts online. Come on ATT, give us answers!

 

 

 

Message 155 of 637
Contributor

Re: Voicemail service not available

Both my husband and myself are having the same problem, not receiving voicemails,  he has a S 9 and I have  pixel 3a xl we are with ATT. Who can we contact.

Message 156 of 637
Teacher

Re: Voicemail service not available

They refuse to discuss bill adjustments and to be honest don't seem to care. 

Message 157 of 637
Contributor

Re: Why do I get service unavailable on my voicemail

Do they say when it will be solved? I've tried calling Tech support, got transferred 3 times, then went to an actual AT&T store, no one has been able to tell me what the issue is! I've been getting the "service unavailable" message for the last 2 days

Message 158 of 637
Tutor

Re: Voicemail service not available

Same issue: no voicemail for over a week; the AT&T rep I got on the phone was clueless and couldn't offer anything beyond "restart your phone" and "I will send you a link to a self-help page" (which btw he never did). I am done with AT&T.

Message 159 of 637

Re: Voicemail service not available

It's been at least 10 days with "service not available" on two phones.  I don't look forward to spending who knows how long on the phone trying to get this resolved.  If it is a vendor server issue, they should be able to spin up new servers in 24 hours and switch the non-working voicemail numbers over to the new server farm so at least we could get voicemails going forward.  Any major managed service provider should be able to help them resolve this quickly. 

Message 160 of 637

Re: Voicemail service not available

Been having this problem for over 2 weeks now.  Chats, (non)Tech Support, online fixes, nothing works.  Installed YouMail app.  Up and running in less than 10 minutes.  Wonder if ATT is looking for any network techs, since they don't have any now.  Wife and I were in ATT store last week.  They told us to wait it out until "engineers" fix problem.  These people should have gotten a job at Improv.  They couldn't help us with voicemail problem but would have been more than happy to sell us new upgraded phones.  That probably still wouldn't have worked.  Been with ATT for more than 12 years and we were thinking about upgrading.  We'll still upgrade.  First to a real cell service !!

 

Message 161 of 637
Highlighted
Associated Member

Re: Voicemail service not available

If you aren't getting voicemail notification alerts and you aren't traveling outside the AT&T wireless coverage area, see how to turn voicemail notification alerts on and off. Fix ‘Voicemail service is unavailable’ message’ Get a message that voicemail isn’t available? Just wait a bit and then try calling your voicemail again.

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 162 of 637
Administrator

Re: Recent Voicemail Issues: Sept/Oct 2019

Hi @SendToBBB!

 

For your privacy, it would be best if we continue this conversation privately. I will be sending you a private message(PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you!

 

Cameron, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 163 of 637
Tutor

Re: Voicemail service not available

That's not what I and other people in this trend wrote!! I *am* getting voicemail notification alerts, and I *am* living in an AT&T coverage zone, and have not moved anywhere. I and others do not have a problem with notification alerts, WE SIMPLY CANNOT CONNECT TO THE FREAKING VOICEMAIL. Out calls to voicemail end up in a message: "Service is not available. Good-bye". THIS is the problem. And no, turning phones on and off doesn't help. As if we haven't tried gazillion times!

 

Message 164 of 637
Contributor

Re: Voicemail service not available

Absolutely ridiculous. Consumers pay way too much for this!!!! I'm so frustrated. Agreed that we should all contact FCC. This is not okay! Im expecting voicemails and this is very crucial for so many! We should all be compensated somehow. Will likely be leaving AT&T. 

 

AT&T executives and CEO need to take responsibility as well.

Message 165 of 637
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