10-01-2019 5:15 AM
Phone: HTC A9
When accessing voicemail I get the "Service Not Available" message. It has been this way for the last 5 days ...
This is the first time this has happened in the last 4 years.
Thank you ...
Solved by: Go to Solution.
10-10-2019 2:43 PM
Do they say when it will be solved? I've tried calling Tech support, got transferred 3 times, then went to an actual AT&T store, no one has been able to tell me what the issue is! I've been getting the "service unavailable" message for the last 2 days
10-10-2019 2:59 PM
Same issue: no voicemail for over a week; the AT&T rep I got on the phone was clueless and couldn't offer anything beyond "restart your phone" and "I will send you a link to a self-help page" (which btw he never did). I am done with AT&T.
10-10-2019 3:32 PM
It's been at least 10 days with "service not available" on two phones. I don't look forward to spending who knows how long on the phone trying to get this resolved. If it is a vendor server issue, they should be able to spin up new servers in 24 hours and switch the non-working voicemail numbers over to the new server farm so at least we could get voicemails going forward. Any major managed service provider should be able to help them resolve this quickly.
10-10-2019 3:47 PM
Been having this problem for over 2 weeks now. Chats, (non)Tech Support, online fixes, nothing works. Installed YouMail app. Up and running in less than 10 minutes. Wonder if ATT is looking for any network techs, since they don't have any now. Wife and I were in ATT store last week. They told us to wait it out until "engineers" fix problem. These people should have gotten a job at Improv. They couldn't help us with voicemail problem but would have been more than happy to sell us new upgraded phones. That probably still wouldn't have worked. Been with ATT for more than 12 years and we were thinking about upgrading. We'll still upgrade. First to a real cell service !!
10-10-2019 4:58 PM
10-10-2019 5:37 PM
For your privacy, it would be best if we continue this conversation privately. I will be sending you a private message(PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you!
Cameron, AT&T Community Specialist
- edited 10-10-2019 6:00 PM
That's not what I and other people in this trend wrote!! I *am* getting voicemail notification alerts, and I *am* living in an AT&T coverage zone, and have not moved anywhere. I and others do not have a problem with notification alerts, WE SIMPLY CANNOT CONNECT TO THE FREAKING VOICEMAIL. Out calls to voicemail end up in a message: "Service is not available. Good-bye". THIS is the problem. And no, turning phones on and off doesn't help. As if we haven't tried gazillion times!
10-10-2019 6:54 PM
Absolutely ridiculous. Consumers pay way too much for this!!!! I'm so frustrated. Agreed that we should all contact FCC. This is not okay! Im expecting voicemails and this is very crucial for so many! We should all be compensated somehow. Will likely be leaving AT&T.
AT&T executives and CEO need to take responsibility as well.
- edited 10-11-2019 10:57 AM
OK everyone. Take a deep breath. This is obviously a voicemail server and software problem. It appears to occur with phone numbers whose area codes are clustered around North Carolina. I have a 336 area code and currently live in Phoenix. It doesn't matter; I have a cursed number and my mailbox resides on a cursed voicemail server. I call in on my or my wife's unlocked Nokia 3.1 or to the voicemail number from my house phone, still get "Service Not Available". Since Sept. 25. So what to do?
Take heart, all is not lost. There are things called Star Codes, which will allow you to forward your voice traffic to your home phone and answering machine. But even better, try out Youmail, freely downloadable from the google store. It will intercept your unanswered voice traffic and route it to their alternative voicemail server. It will then send you an alert on your phone and convert your voice messages to text so you can read them like email. It also allows you to play the original voicemail message. It sets you up with a personalized greeting for your callers to hear when you aren't available. This is a good temporary workaround until the vendor gets its act together. It will stop the bleeding and allow you to communicate with your contacts asynchronously again. You can easily reverse it when everything is fixed. The only negative is that it is unable to retrieve the messages we all have waiting for us, stored on the AT&T server. Those should come back when the vendor fixes their issue.
On a more philosophical note, I am an AT&T retiree and worked for them for over 28 years. I worked for the "Old" AT&T. Before divestiture, before the breakup, before the sale to SBC Communications and rebranding to the "New" AT&T. Eventually I was the victim of outsourcing and offshoring. In all that time, I have never seen a service outtage so badly handled, customer and tech support so badly informed, and customers so badly treated as this. So what got lost in the name of lower costs, innovation, and competition, was something we antiques used to call "The Spirit of Service" Today, nobody cares, nobody takes responsibility, and no one is held accountable. We are probably not talking to actual AT&T employees, just contractors. We customers are just numbers on a spreadsheet, and the daily migration between carriers is wistfully viewed as Churn. Keep complaining, take to social media, and call on Randall Stephenson. Someday they will realize that without customers, a good product, and a spirit of service, they will have nothing but a bad reputation and year over year losses.
10-10-2019 10:29 PM
I talked to someone at AT&T today. She said this problem with the voice mail has been going on since some time in September, and it is spreading across the country. They are working on resolving it, but no time line about how long it will take.
No mention of what customers who can't access their voicemail could do in the meantime.
10-11-2019 3:31 AM
10-11-2019 3:49 AM
WELL SAID OLDBELLHEAD..but most do not have 'home phone' landlines now so forwarding is not an option, at least not for me.....and I don't have a 'smartphone' so cannot 'download app' but I'm probably in the minority there, but still a nice tip......anyway- thanks for the post......
THE (sad) SAGA CONTINUES .......... on and on and on (or really--- off!)
10-11-2019 3:53 AM
The least AT&T can do is put out a message to affected customers stating that the problem is with their provider so people won't go nuts trying to fix it on their phones.
10-11-2019 4:09 AM
Same here. Have not been able to access voicemail for over a week. Spent hours trying to figure it out until I came across this thread. I have a North Carolina area code. Thank you to all the those before me that have provided information even though it looks like there is no solution yet. And so we wait...
10-11-2019 4:24 AM
So I'm if course having the same issues & I have note 9. I'm paraplegic & bedridden & haven't been able to make it to my doctors appointments Iately because I've been ill. I've got several call's on my voice mail with no way to check them. I've tried everything & Samsung actually wanted me to ship the phone back to them for repairs which would leave me no way to call out in an emergency. Just don't know what to do at this point. Still waiting for the fix.....
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