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Voicemail service not available

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Teacher

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

153,617 Views
Message 13 of 638
Tutor

Visual Voice Mail unavailable

Anyone else have Visual Voice Mail unavailable - Call Voicemail. Been this way for two days now. Going to Voicemail on my iPhone Xs Max thats what I get - if I select Call Voicemail that works fine. I have restarted the iPhone numerous times, and have even left it off for half hour or so too.

 

Thanks 

Message 1 of 638
Administrator

Re: Visual Voice Mail unavailable

Hello, @justme12,

 

Let's look at your Visual Voicemail. Have you been able to access data over the days Visual Voicemail has been down for you? If not or if you don't know, check to make sure cellular data is turned on. Go to Settings>Cellular Data>On.

 

If it's not an issue with your data, you may need to reset your network settings. Go into Settings>General>Reset>Reset Network Settings. At this point, you should need to enter your passcode. After, tap on Reset Network Settings.

 

If neither helps, let us know so we can continue to investigate.

 

James, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 638
Tutor

Re: Visual Voice Mail unavailable

That did it. Thanks so much for your help.

Message 3 of 638
Administrator

Re: Visual Voice Mail unavailable

@justme12 that's great news. We are glad your Visual Voicemail issues has been resolved. Thanks for your post, and for making AT&T your choice for Wireless & Entertainment!

 

Kenneth, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 638
Contributor

Re: Visual Voice Mail unavailable

I am unable to set up my voicemail bc when I choose a password it won’t accept and says it not working try again later 

Message 5 of 638
Contributor

Visual voicemail note 10+

Can i not use visual voicemail for the galaxy note 10+?

Message 6 of 638
ACE - Sage

Re: Visual voicemail note 10+

Is it At&t branded?

Are you on prepaid!

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 638
Contributor

Re: Visual voicemail note 10+

Hi, I'm having the same issue on both of my Note 10. I receive voicemail but the visual voicemail app (came pre-installed) is not working properly (doesn't display received voicemail) and no it is not AT&T branded. At least on the play store the At&t visual voicemail app is not compatible with this device.

Message 8 of 638
ACE - Expert

Re: Visual voicemail note 10+

If it's not Att branded then it won't work.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 638
Contributor

Re: Visual Voice Mail unavailable

I got the voice mail back but again it has disappeared

Message 10 of 638
Contributor

Re: Visual Voice Mail unavailable

Voice mail still does not work

 

Message 11 of 638
Contributor

Re: Visual Voice Mail unavailable

This did not help!

Message 12 of 638
Teacher

Re: Voicemail service not available

I'm also having this problem with my Galaxy s 10. Deleted data, deleted cache, turned notifications and cell service off and on, no fix. Plus I have a notification that I have a voicemail, but there is none.

Message 14 of 638
Mentor

Re: Voicemail service not available

Me too.  Same exact issue with an S10e.  And my voicemail number is now labeled "SMS Settings".

Message 15 of 638
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