Explore & discover

Helpful Links

Visual voicemail

Visual voicemail

I switched to a warranty replacement phone, but only 8 transferred over. I've read everything I can find about how to transfer the voicemails, but none of the few "answers" I found came even close to working. 

Is there actually a way to do this?  I'm not sure how 8 came over and I can't find any .vvm files on my old device. I have to send the old phone back asap, so I don't have much time. 

Thank you.

Message 1 of 2
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎06-07-2019 4:08 PM

Re: Visual voicemail

Good morning @Lastchance2500,


We'd be glad to assist you. If you back up your voicemails then you should be able to transfer the files to your new device. Check out this support article on Transferring data for more information. 


If you did not back up your voicemails prior to switching devices, then there is no way to retrieve them. Thanks for reaching out to us. 


Makaela, AT&T Community Specialist.

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support