Helpful Links

Visual Voicemail on HTC One


Visual Voicemail on HTC One

Does anyone have this feature working? I don't - support was not able to make the pre-installed AT&T Messages app complete one-time setup or the downloaded AT&T Visual Voicemail app complete authentication. Is it my account or a system problem?


My account is family shared data.

This is a new phone - previous was iPhone 5 which had working Visual Voicemail.


Support is so unhelpful with this problem. I just spent another 15 minutes repeatedly asking support rep to reset my voicemail and make sure it was provisioned correctly for VV on android and the ATT Messages app. She refused to to this. Previous reps have said "that app is very hard to set up", "I don't have the ability to correct your provisioning - go to the store and they will do it".

Message 1 of 7

Re: Visual Voicemail on HTC One one? AT&T employees???

Message 2 of 7

Re: Visual Voicemail on HTC One

I use the Messages wiget that is on the phone for Visual Voice Mail.  Works for me.

Message 3 of 7

Re: Visual Voicemail on HTC One

Uninstall AT&T Messages, then reinstall, typically works. If your bill for your line on the mobile share plan doesn't explicitly say mobile share for 4G LTE smartphone w/o vvm, then you're provisioned correctly.
Message 4 of 7

Re: Visual Voicemail on HTC One - not working yet..

I just converted my iPhone 4s's to HTC One's.  Voicemail is not working.  I've read Help screens, called ATT Help ( who reset my password), but I never get to the place it asks for my password.  It just asks for my mailbox number, and I have not been able to find a voicemial box number that it will accept.

As a workaround, I've now got all unanswered calls to my cell phone forwarded to my Google voice number, but I'd prefer to have my ATT visual voice mail working (or even non-visual voice mail).

The solutions shown below (e.g. use teh Messages app) don't seem to apply to my case.

Message 5 of 7

Re: Visual Voicemail on HTC One - not working yet..

Try using the AT&T Visual Voicemail app: Play Store Link. The AT&T Messages app is garbage anyway and will take over your SMS and MMS messages if you enable it. The Visual Voicemail app just handles voicemail, and works like a charm on my HTC One. Google Voice can be set up to work as well, but I prefer using the AT&T Visual Voicemail app personally.

Message 6 of 7

Re: Visual Voicemail on HTC One

I also found you need to have the Smartphone plan with Visual Voicemail. There is the standard plan and then there is the VVM plan.


If you have the former, it won't work no matter what you do until you switch it.

-= ranron =-
Silver iPhone 5s - AT&T / 450 Rollover Minutes + 200 Bonus Minutes / Unlimited Int'l Data / 50 Roaming Messages / WorldTraveler / WorldConnect
Gray iPhone 5s - China Mobile / 1200 Minutes / 3GB data

[Note: I am not affiliated with AT&T]
Message 7 of 7
Share this topic

Is the iPhone X worth it? Find out why it totally is!

Find out how to track your iPhone's delivery!

Let us help you Give the Gift of AT&T Wireless this holiday season!

Additional Support