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Unlocking Samsung J3


Unlocking Samsung J3


I tried unlocking my Samsung J3 (2019) by carefully entering the code that I received by mail. But the device displays "incorrect code". I have already tried 4 times. 

Thanks in advance

Message 1 of 5
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎05-24-2019 4:57 PM

Re: Unlocking Samsung J3

Hello @Azerty78


Allow us to be of help with unlocking your cellphone!


We recommend using our AT&T Device Unlock Instructions article by selecting the Samsung option and scroll down to the specific device model number to follow the detailed information provided.


Please know that after 5 unsuccessful device unlock attempts, the cellphone will permanently lock to the AT&T network.


We hope this helps, and thanks for reaching out to the community!


Dwight, AT&T Community Specialist

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Message 2 of 5

Re: Unlocking Samsung J3


Message 3 of 5

Re: Unlocking Samsung J3

Thanks for your answer.

I have already looked at the instructions you recommended and it did not solve my problem.Because I was sent the "device unlock code" by AT&T but I am asked for the "network unlock code" to unlock my phone.

Message 4 of 5

Re: Unlocking Samsung J3

Any update? I'm having the exact same issue with the same phone.

Message 5 of 5
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