Explore & discover

Helpful Links

Unlocking Samsung J3

Tutor

Unlocking Samsung J3

Hi,

I tried unlocking my Samsung J3 (2019) by carefully entering the code that I received by mail. But the device displays "incorrect code". I have already tried 4 times. 

Thanks in advance

356 Views
Message 1 of 5
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎05-24-2019 4:57 PM

Re: Unlocking Samsung J3

Hello @Azerty78

 

Allow us to be of help with unlocking your cellphone!

 

We recommend using our AT&T Device Unlock Instructions article by selecting the Samsung option and scroll down to the specific device model number to follow the detailed information provided.

 

Please know that after 5 unsuccessful device unlock attempts, the cellphone will permanently lock to the AT&T network.

 

We hope this helps, and thanks for reaching out to the community!

 

Dwight, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 5
Tutor

Re: Unlocking Samsung J3

.

Message 3 of 5
Tutor

Re: Unlocking Samsung J3

Hi,
Thanks for your answer.


I have already looked at the instructions you recommended and it did not solve my problem.Because I was sent the "device unlock code" by AT&T but I am asked for the "network unlock code" to unlock my phone.

Message 4 of 5
Contributor

Re: Unlocking Samsung J3

Any update? I'm having the exact same issue with the same phone.

Message 5 of 5
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support