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Unlocked android phone AT&T bloatware removal?

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Unlocked android phone AT&T bloatware removal?

I have a android phone that used to be AT&T, but after using at&t for the amount of time needed to unlock the sim I requested and unlocked the sim card for another carrier. The phone works fine, but I need to remove all the AT&T software that came with the phone, and it has no root access.Please help me with this. Im running EMUI version 4.1 and android version 6.0.1. Thank you

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Message 1 of 24
ACE - Expert
Solution
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎05-26-2018 8:23 AM

Re: Unlocked android phone AT&T bloatware removal?

The only way to remove the bloatware is to root the device. No one here will help you with that as discussion of rooting phones is not allowed on this forum.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 24
ACE - Sage

Re: Unlocked android phone AT&T bloatware removal?

I second that.   If your phone is running Marshmallow, it is unlikely you can root without bricking the phone.  Most manufacturers signed the boots with the lollipop update.  

If you don't want carrier software, don't buy a branded phone (says the ATT customer with a. Existing 6p, 2 Moto pure edition and a Google Pixel on her account).  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 24
Contributor

Re: Unlocked android phone AT

I wasn't asking how to root the device, I was asking how to remove
bloatware WITHOUT a rooted device. Thats what I wrote in my question.
Message 4 of 24
ACE - Sage

Re: Unlocked android phone AT

Can't do one without the other.   All software is built onto the device by the manufacturer, including any software modified to show ATT brand.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 24
Contributor

Re: Unlocked android phone AT

Me too.  I bought unlocked att phone on eBay and I'm using it on metro but att apps still running it and been trying to get rid of them.. any help is appreciated

 

Message 6 of 24
Tutor

Re: Unlocked android phone AT

There is an app you can use to disable the apps. It's called Package Disabler Pro. You have to buy it and then install it on your computer. Then from the computer you can disable the apps. I haven't done it yet, but I have the app.

Message 7 of 24
ACE - Professor

Re: Unlocked android phone AT

There are two partitions in the internal memory area. All the bloatware are in the system partition which cannot be removed without rooting. Some bloatware can be disabled even without any third party app. Not sure the third party app can do any better. Regardless, whether the bloatware can be disable or not, you are not going to gain any space in the other partition that is for installed apps and data storage.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 24
ACE - Sage

Re: Unlocked android phone AT

@tim horton

Heres the way I see it...

1.   Either you are knowledgeable about software, rooting and disabling apps, etc. and you don’t need to ask.

2.  Or you’re not.  

   Just asking here means you don’t know enough to even think about it.  Carrier forums forbid rooting discussions.  Manufacturers are doing a better job all the time of encrypting the bootloaders.  If you don’t want carrier bloat, don’t buy a carrier phone.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 24
Tutor

Re: Unlocked android phone AT

@lizdance40

@tim horton

Thank you both for your comments!

I'm not sure if I should start another thread, but this is related to this thread... I don't want to root my phone (a Samsung S7 Edge). 

I want space!!

I am having a horrible time, because AT&T bloatware has left me with only 4GB of space on a 32GB hd. That is unbelievable to me. And the apps are really not useful at all. I see no meaning in half of them. The only thing they do is irritate people, so I don't see why companies which should be worrying about customer satisfaction still do this kind of thing. 

Anyway, back to the point.

I am getting the infamous "Storage space running out" message, and am unable to install apps. I don't know what to do. 

I've searched to forums, and they say to:

1. Transfer apps to an SD card ( I have, but as you probably know, apps leave a lot of data on the HD for functional purposes).

2. Clean out the cache for each app (I did).

3. Do the three-button restart (Volume down, Power and Home) and then do a Cache wipe.

I have about 50mbs left over. 

I am wondering whether I am going to have to do a Factory Reset to get rid of unknown cache taking up valuable space. 

If possible, I just want to get rid of a bunch of apps I don't need that I didn't download myself taking up 28gbs of space that were so sweetly gifted to me by AT&T and Samsung.

 

Message 10 of 24
ACE - Sage

Re: Unlocked android phone AT

@sofiap

Thanks for giving so much good information.   That’s some thing we can work with!  

As @tim horton wrote, your device has a partition for user and for system.  No matter what you do, the partition stays.  It’s like having a utility room in your home and you can’t store your stuff there.  No matter what, you can’t move the wall.  

I bet Tim has information on adoptable storage, which I believe works on the GS7 series.

 System apps and bloat use about 6 to 8 gigs, not 28.  

Some can be uninstalled and you can disable in google play.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 24
Tutor

Re: Unlocked android phone AT

@lizdance40  @tim horton

 

Thank you, lizdance40 for your awesome, quick response!! 

 

"I bet Tim has information on adoptable storage, which I believe works on the GS7 series."

I would love to know more about "adoptable storage". I will search for it, and if I can't find adequate info, will be back here! Smiley Happy

 

" System apps and bloat use about 6 to 8 gigs, not 28.  Some can be uninstalled and you can disable in google play. "

That is so strange. I bought this phone used, factory refurbished. It came with 28GBs of stuff on there. I wonder what is taking so much space.

I will try disabling the apps and see what happens... however, I have tried to uninstall, and the one I want to uninstall can only be disabled from the APPS section in the General Settings. There is no option to uninstall them.

 

What do you think could be taking up so much space?

Do you think I should factory reset and see how much I have when it restarts?

 

Thank you so much for your time and thoughts.

-sofiap

 

Message 12 of 24
ACE - Sage

Re: Unlocked android phone AT

@sofiap

I’m inclined to suggest the dreaded “factory reset”.   

It doesn’t surprise me you have 28 gigs filled, but it should be a combination of your apps and data as well as system.  You should be able to store data, like photos and music on SD card.  

But first, it seems you should know exactly what is using your storage.  Can you post a screen shot of the storage?   Should look like....

 

8060CB24-7F54-4C05-B815-56FCC79EB26B.jpeg

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 24
ACE - Professor

Re: Unlocked android phone AT

Adoptable storage is not "native" to GS7, but it can be enabled with some maneuvering. Google the topic if interested in finding out how to do it. Basically it is turning the sd card memory into internal memory so the user memory will include the sd card memory. Sounded too good, but personally I would not touch it. Once you make the conversion, the data in the sd card is no longer readable out of the phone. The phone will not function without the sd card. Sd cards do corrupt sometimes, and the phone most likely will not work then.

The biggest help if you have not done so is to change the default storage of the camera to sd card. Also move the rest of photos currently in the internal memory to sd card.

Go to settings, device maintenance, storage. All the files under the grouping of documents, images, audio, video are potentially be move to sd card.

That left with the files in the app grouping. Uninstall apps you are not using. You can always reinstalled them when you need them again. Some apps can be moved to sd card. You need to try it one by one. Go to settings, app manager, the app, storage, if the app can be moved, you will see a change button. Select sd card and the app will be moved. You can install a third party app (AppMgr Pro), it will group the movable apps together. Unless you are desperate, this is a very tedious process. The gain is not much, and once an app is updated, it would go back to the internal memory again.

By managing the number of apps and moving data to the sd card, I found Galaxy 7 was quite usable. I don't remember ever running out of memory in spite of I like to experiment with a lot of apps.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 24
Tutor

Re: Unlocked android phone AT

@lizdance40 & @tim horton

Thank you both for your help!! I have felt so alone for a few months!!

 

I am going to say I don't want to do the SD card extension because of the possible negatives.

 

I will go with factory reset if I can't get enough off my phone.

 

I have been saving all of my pictures to the SD card already, and then delete them as they are saved in Google photos.

I also take movies and record audio, both of which are storage heavy, so I will check where I am storing them.

However, please look at the photo of my storage situation... It has me mighty confused. Smiley Happy

Screenshot_20180527-162010.png32Gb S7 Edge with low hd memory

 

 

Thanks again,

Sofiap

Message 15 of 24
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