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Unlocked Samsung Galaxy S7 Active seeking updates

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Unlocked Samsung Galaxy S7 Active seeking updates

I have an unlocked Samsung Galaxy S7 Active (G891A). It is currently updated to baseband version G891AUCS2BQH1, and cannot receive further updates because when checking for updates, it believes it is up to date. I gather from this thread [https://forums.att.com/t5/Android/Oreo-upgrade-unlocked-Samsung-Galaxy-s7/m-p/5566528#M107599] that I can only receive FOTA updates if I have an active AT&T SIM card.

 

My question is, if I go out and buy a prepaid AT&T SIM card and put it in my unlocked phone, will that be enough to get software updates? Do I need to enter a contract or something as well?

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Message 1 of 8
Administrator

Re: Unlocked Samsung Galaxy S7 Active seeking updates

Hello @SGS7AQ!

 

In order for your phone to receive the latest FOTA update an active carrier SIM card is required to be installed on your device.

 

We hope this info helps!

 

Lar, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
Contributor

Re: Unlocked Samsung Galaxy S7 Active seeking updates

Thanks, but as I said in my OP, I knew that already. My question is, are there any other criteria that I have to meet?
Message 3 of 8
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Accepted by SGS7AQ
‎11-14-2018 5:09 AM

Re: Unlocked Samsung Galaxy S7 Active seeking updates

Hello @SGS7AQ

Checking back on your original post (OP) and the included thread, to receive AT&T Software Updates you must have an AT&T branded device and active SIM card/plan.

If you unlocked device is an AT&T PREPAID branded device with an active AT&T PREPAID SIM and plan you will be able to receive software updates.

We hope this clarification helps!

Kenneth, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎11-23-2018 11:40 AM

Re: Unlocked Samsung Galaxy S7 Active seeking updates

@SGS7AQ

I see that you aren't a US resident. Are you in the US?

You must be connected to the AT&T network(in the US).

Bill

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Message 5 of 8
Contributor

Re: Unlocked Samsung Galaxy S7 Active seeking updates

Well spotted! I am not currently in the US, but I will be traveling there soon, and wanted to know if I would have an opportunity to update my (AT&T branded) phone while I'm there. So far it sounds hopeful.

Message 6 of 8
Administrator

Re: Unlocked Samsung Galaxy S7 Active seeking updates

Helllo @SGS7AQ

 

Thanks for posting back.

When you arrive please visit an AT&T Retail location, which are often found close to all major ports of entry, to pick up an AT&T SIM.

Thank you very much for posting in AT&T Community Forums. Wishing your safe travels, and Happy Holiday Season!

Kenneth, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 8
Contributor

Re: Unlocked Samsung Galaxy S7 Active seeking updates

It's not lock I just need to get a sim card

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