Contributor
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3 Messages
Unlocked Samsung Galaxy S7 Active seeking updates
I have an unlocked Samsung Galaxy S7 Active (G891A). It is currently updated to baseband version G891AUCS2BQH1, and cannot receive further updates because when checking for updates, it believes it is up to date. I gather from this thread [https://forums.att.com/t5/Android/Oreo-upgrade-unlocked-Samsung-Galaxy-s7/m-p/5566528#M107599] that I can only receive FOTA updates if I have an active AT&T SIM card.
My question is, if I go out and buy a prepaid AT&T SIM card and put it in my unlocked phone, will that be enough to get software updates? Do I need to enter a contract or something as well?
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ATTHelp
Community Support
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230.4K Messages
5 years ago
Hello @SGS7AQ!
In order for your phone to receive the latest FOTA update an active carrier SIM card is required to be installed on your device.
We hope this info helps!
Lar, AT&T Community Specialist
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ATTHelp
Community Support
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230.4K Messages
5 years ago
Hello @SGS7AQ
Checking back on your original post (OP) and the included thread, to receive AT&T Software Updates you must have an AT&T branded device and active SIM card/plan.
If you unlocked device is an AT&T PREPAID branded device with an active AT&T PREPAID SIM and plan you will be able to receive software updates.
We hope this clarification helps!
Kenneth, AT&T Community Specialist
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billsite34
Guru
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321 Messages
5 years ago
@SGS7AQ
I see that you aren't a US resident. Are you in the US?
You must be connected to the AT&T network(in the US).
Bill
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SGS7AQ
Contributor
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3 Messages
5 years ago
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SGS7AQ
Contributor
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3 Messages
5 years ago
Well spotted! I am not currently in the US, but I will be traveling there soon, and wanted to know if I would have an opportunity to update my (AT&T branded) phone while I'm there. So far it sounds hopeful.
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ATTHelp
Community Support
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230.4K Messages
5 years ago
Helllo @SGS7AQ
Thanks for posting back.
When you arrive please visit an AT&T Retail location, which are often found close to all major ports of entry, to pick up an AT&T SIM.
Thank you very much for posting in AT&T Community Forums. Wishing your safe travels, and Happy Holiday Season!
Kenneth, AT&T Community Specialist
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melissagarcia76
Contributor
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1 Message
5 years ago
It's not lock I just need to get a sim card
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PhoneProblem1
Contributor
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1 Message
4 years ago
When I check for updates, I receive a message that there are no updates available, but I am told that I need firmware updates. When I look in Sammobile for firmware updates for Samsung Active 7 G891A, I don't find any. Any ideas?
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AKPetrov
Contributor
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1 Message
4 years ago
My question is how a person out of the US can update the phone ?
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Bllackgod
New Member
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5 Messages
4 years ago
Because am in Nigeria
Please i need ur help
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