Contributor
•
2 Messages
Unlock request approved but no email or code provided
I requested a device unlock about 4 days ago. I checked the unlocunlock request status, and it says approved. I was given instructions on how to unlock my device, but no code. I didn't receive an email either, I just happen to check.
Can anyone assist?
I
lockfreemobile
Teacher
•
27 Messages
6 years ago
your phone brand and model ?
0
0
Orehalcum
Contributor
•
2 Messages
6 years ago
0
0
Jayjay21
Contributor
•
2 Messages
6 years ago
I also got approved but didn't get unlock code mine is a Samsung s4
0
0
EdwardCao
Contributor
•
3 Messages
6 years ago
Me too,i request the unlock 3days ago & i checked the status using the IMEI and request number, it says that the unlock was approved and I have not yet received email included unlock code
My device Samsung Galaxy S6
0
0
ATTHelp
Community Support
•
231.5K Messages
6 years ago
Hello, @EdwardCao!
Welcome to the wonderful world of our Community Forums!
I can definitely understand needing your phone unlocked and I can definitely help with this!
You may want to resubmit an unlock request at our site here and re-enter your email. Be sure the email address is correct as our unlock request site is case-sensitive when it comes to inputting information.
If after doing that, you still don’t receive an unlock code; please feel free to send us a personal message to @ATTCares. Once you get in touch, we can pull up your account and make sure all requirements are met and your unlock request gets approved.
Thank you for reaching out and participating in our Forums. Have a wonderful day!
Isaac, AT&T Community Specialist
0
EdwardCao
Contributor
•
3 Messages
6 years ago
Hello @Isaac
I received a confirmation email including the unlock code , thanks a lot
Have a good day.
0
0
ATTHelp
Community Support
•
231.5K Messages
6 years ago
Hello @EdwardCao!
I’m glad to see your unlock was completed and your issue resolved! It's exactly what we like to hear!
If you have any further questions or concerns, please don’t hesitate to reach back out! We’re always here to help.
Have a wonderful rest of your week and thank you for choosing AT&T for your entertainment needs.
Isaac, AT&T Community Specialist
0
0
jackmejiarhyme
Tutor
•
19 Messages
6 years ago
Same problem request approved and instructions given but no code or no email. already sent a private message to @ATTCares
1 Attachment
Capture.PNG
0
0
ATTHelp
Community Support
•
231.5K Messages
6 years ago
Hello there @jackmejiarhyme,
I’m sorry to hear about the trouble unlocking your device, I can help you with this!
I’ve received your private message with the details I need to investigate this further. Please check your inbox shortly as I will be following up with you shortly and provide you with more information this way.
Thank you very much.
Adrian, AT&T Community Specialist
0
0
Ahmed293
Contributor
•
1 Message
6 years ago
help me pleace
0
0