The Samsung Galaxy S24
idlebrain's profile

Tutor

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7 Messages

Saturday, November 7th, 2015 10:26 PM

Unlock email missing unlock code..!!!

Hi,

I created online request for unlock my mobile phone and received below email.  But the unlock code is missing from email.  I called 1800 listed below, but no use.

Thanks.

============================

Unlock request number: xxxxxxxx

Thank you for contacting AT&T about unlocking your mobile device.

Congratulations! Here are your unlock instructions:

1. Power off the device and remove the AT&T SIM card.

2. Insert the SIM card from another wireless carrier.

3. Power on the handset. Allow the phone to fully power up.

4. Enter the unlock code when prompted.

5. Press OK.

6. When complete, the handset is successfully unlocked.

Note: You are allowed five attempts to unlock before your device permanently locks to the AT&T network.

Questions? Please call 800.331.0500, or dial 611 from your AT&T wireless phone.


Sincerely,

The AT&T Customer Care Team

Community Support

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15.2K Messages

8 years ago

Hi @idlebrain!

Please call or chat in with your IMEI and Request # so that we can assist you in obtaining your unlock code. Visit http://soc.att.com/1iwcXZY to view our contact options.

 

Thanks!

Alison

Contributor

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2 Messages

7 years ago

samsung galaxy exspress 3  j120 a  IMEI 357073082391323   SN R58J45AQ3ZA     Can not unlock. The phone is new without a contract.

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