Your device must meet certain Device Unlock eligibility requirements before an unlock request is approved. Please ensure you have met all requirements before you submit your next request. Please let us know if your device was involved with warranty exchange, or insurance claim.
If your device was not involved in warranty/insurance claim and you have met all requirements, please resubmit your request by att.com/deviceunlock.
We hope this helps.
Kenneth, AT&T Community Specialist
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My device, iPhone 6 meets all the requirements but I get a message that it can't be unlocked.. says your IMEI and device number don't match.. Notes that it's not an ATT imei .. I've always been on the ATT network so only bought ATT compatible phones.. please help