For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
cchadd123's profile

Tutor

 • 

4 Messages

Tuesday, July 4th, 2017 7:59 PM

Unlock denial

We're unable to process your request because the device is currently active on another AT&T customer's account Untrue

Employee

 • 

120 Messages

7 years ago

Is the device active on your account?  Is this a device you have always owned or bought from someone/somewhere?

Tutor

 • 

4 Messages

7 years ago

I am the original owner and the device is inactive
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.