- edited 05-04-2015 11:56 AM
I bought a used Moto X - XT1058 in my country (Pakistan) about 2 months back.
The device was network locked.
I'm a Non-AT&T Mobility Customer and outside US.
I requested unlock code but was denied because:
I checked the device thoroughly and verified its IMEI etc to ensure it wasn't a stolen device. But I'm still not getting an Unlock code.
How can I unlock it? Any help would be appreciated.
Solved by: Go to Solution.
05-04-2015 12:31 PM
It could be a phone someone bought on contract and still has not finished there contract which means it cant be unlocked till the contract is done.
05-05-2015 8:24 AM
Hey there @shahidusmanm
I’m sorry to hear your unlock request was denied! To explain why this may have occurred, the original owner of this device may not have updated his or her line with details of their current device. Due to this, it would appear that the IMEI for which you requested is still in-use on their account, and it therefore would only be able to be approved for unlock if the request was made by the original owner.
To resolve this, I would recommend contacting the seller and asking them to contact us so we may update their account with their current device information, which would allow us to proceed with your unlock.
I hope this helps!
09-08-2015 9:26 AM
Hi, I have the same problem, bought iphone 6, now moving overseas and my unlock request was denied becasue the phone is still under contract. Any solutions?
09-08-2015 10:17 AM
If you don't finish your contract or payoff the early termination fees, your phone will be blacklisted and won't be able to be activated on another carrier.
09-08-2015 4:52 PM
Probably not. Sell them on eBay and get unlocked replacements, international version would be best.
01-16-2016 8:53 AM
Hello All: My Unlock request got denied twice due to my prepaid go phone did not complete 6 months . I need to urgently leave country and get it unlocked . I paid full price to AT&T for iphone 6s. Any suggestions to get it unlocked? I am ready to pay any penalty .
01-16-2016 11:38 AM
Can't be done. Sorry. There isnt any option or penalty or fee that will fix this.
Pick up an unlocked phone on eBay
05-05-2016 4:29 AM