Contributor
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2 Messages
Unlock Code Denied
Hi There,
I got a phone gifted from US, that is locked on to AT&T and was purchased on one of the deals and was a brand new one.
I am in India and when tried unlocking it stated that
We can’t unlock this device because it hasn’t been active for at least six months of paid service.
You can submit a new request after six months of paid service.
Is there a possibility of unlocking it immediately?
Thank you
eramkhan
Contributor
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3 Messages
5 years ago
Hi there!
I received my iPhone 6s as a gift and when I try unlocking it via the device unlock portal but got denied.
" We can’t unlock this device because it hasn’t been active for at least six months of paid service.
You can submit a new request after six months of paid service. "
Can @ATTCares please help me out unlocking my gifted iPhone.
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vyasrohit1983
Contributor
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3 Messages
5 years ago
@Attcares , Neither no one inform me before purchase of iPhone nor anyone told me at the time of full pay off that I have to activate line for atleast 60 days before unlock. I get it confirm with AtnT store manager ,yes with atnt store manager and he confirms me that there is no minimum time for postpaid customer Nd I can get the unlock code as soon as I pay off the cost of device .I fully pay off and now my unlock requeSt rejected for 60 days rule which nobody informed me and now I going back to my country forever , I don't know what should I do here . @Attcares please suggest
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ravindran.mani
Contributor
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3 Messages
5 years ago
i am facing same problem. I bought fully paid of device. i am getting message as "our unlock request was denied because your account hasn't been active for at least 60 days." Could you help me to unlock my device.
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
Sure, once your account is 60 days old, request again and it will go through. Yes, I’m being flippant. The rules apply to everyone.
Full list here:
https://www.att.com/esupport/article.html#!/wireless/KM1262649?gsi=OdnhXTBO
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