Contributor
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2 Messages
Unfortunately stock Android has stopped
Just got new ZTE Maven 2. Now saying that Stock Android has stopped working. How do I get it fixed? Can't get to home page or anything. Says no update available. Running in circles. Help!
Accepted Solution
Official Solution
David606
Employee
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3.5K Messages
7 years ago
Hold VOLUME DOWN and POWER together until the phone restarts. 😄
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Accepted Solution
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @AKS2017,
Welcome to the Community Forums! I am sorry to hear your device is giving you this error and not letting you use it. I can help you with this!
The first step would be trying to restart the device. Doing this should allow all of your phone apps to reload, and work like normal.
If you’re still getting this error, it could be software related. A factory reset would be the next step to fix this. This does wipe your phones information, so make sure to create a backup prior, if possible. To do this, please visit our Device Support page. Select your make and model > Tutorials > Backup & Restore. For the reset, you will need to go into Tutorials > Troubleshooting > Reset Device > Follow steps 4-10.
I hope this information helps you. Please let us know if you have any additional questions or concerns. We are eager to assist!
Jonathan, AT&T Community Specialist
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AKS2017
Contributor
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2 Messages
7 years ago
restart? Probably something very obvious.
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litebrite
Contributor
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2 Messages
7 years ago
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litebrite
Contributor
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2 Messages
7 years ago
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TheCanadian
Contributor
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1 Message
6 years ago
That doesn't work for me either.
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luciana41
Contributor
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3 Messages
6 years ago
I had the same issue I went directly to stock Android on my phone and added contacts and it stop popping up
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luciana41
Contributor
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3 Messages
6 years ago
Go to stock Android on your device and add contacts or which ever one is missing
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luciana41
Contributor
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3 Messages
6 years ago
Didn't work worked for a few minutes
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joematos
Contributor
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1 Message
6 years ago
I also get stock Android has stopped working and I restarted my ZTE Z MAX PRO several times but I still get the message, what is the real reason this happens?
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