Explore & discover

Helpful Links

Unfortunately stock Android has stopped working


Unfortunately stock Android has stopped working

Hi I downloaded clicker for me my brand new ZTE and now I am getting this message and the phone has stopped working. I have uninstalled the app and restarted the phone a number of times and it is still happening. Can you help?
Message 1 of 3

Re: Unfortunately stock Android has stopped working

Hello @Douglass,


Welcome to the Community Forums! Getting a new phone can be a lot of fun. Let’s get this issue taken care of so you can fully enjoy your new device.


This type of problem could be due to a conflict between an app and the phone’s operating software.  To fix this, one of the best steps is to Clear Cache Partition; however, if you phone does not have this option we would want to do a master reset.


We always advise backing up the phone completely before preforming either step, and our Device Support page has a step-by-step guide to complete this.  After selecting your phone’s make and model, please go to Tutorials > Backup & restore > and then choose your preferred backup method.


Once the backup is done, we are ready to move to the next step.  If the phone has the ability to do a clear cache partition, you will follow the steps to do the alternate master reset but instead of selecting Factory/Master Reset scroll down to Wipe/Clear Cache Partition > select it with the power key > Reset/Reboot Device.


If you do not see this option on your phone, please go to the Device Support page, and choose Tutorials > Reset device.  This will take the phone back to factory settings, and get rid of the conflict.


I hope these steps help! Have a great rest of the day!


Katherine, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3

Re: Unfortunately stock Android has stopped working

Can you help me with this message and why is it showing. 

Message 3 of 3
Share this topic
Share this topic
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support