Hi I downloaded clicker for me my brand new ZTE and now I am getting this message and the phone has stopped working. I have uninstalled the app and restarted the phone a number of times and it is still happening. Can you help?
Welcome to the Community Forums! Getting a new phone can be a lot of fun. Let’s get this issue taken care of so you can fully enjoy your new device.
This type of problem could be due to a conflict between an app and the phone’s operating software. To fix this, one of the best steps is to Clear Cache Partition; however, if you phone does not have this option we would want to do a master reset.
We always advise backing up the phone completely before preforming either step, and our Device Support page has a step-by-step guide to complete this. After selecting your phone’s make and model, please go to Tutorials > Backup & restore > and then choose your preferred backup method.
Once the backup is done, we are ready to move to the next step. If the phone has the ability to do a clear cache partition, you will follow the steps to do the alternate master reset but instead of selecting Factory/Master Reset scroll down to Wipe/Clear Cache Partition > select it with the power key > Reset/Reboot Device.
If you do not see this option on your phone, please go to the Device Support page, and choose Tutorials > Reset device. This will take the phone back to factory settings, and get rid of the conflict.
I hope these steps help! Have a great rest of the day!
Katherine, AT&T Community Specialist
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