12-29-2013 10:11 AM
Last night, I was very upset when I called AT&T tech support and 2 different agents did not have a solution for the error message that kept popping up on my 2 day old Samsung Note 3. I was told to take it to the AT&T store and have a reset or get a new phone. I was highly disappointed at that suggestion. In my 7 plus years with AT&T I have never been sent away from tech support without a solution. One of the agents that I spoke to connected me with Samsung...they did not have a clue. I was highly disappointed but after a few tries and internet searches I found the solution:
Go to Settings, Application Manager, Scroll across to "Turned Off", MyScript Resource Manager, click turn it back on (MyScript Resource Manager, that is).
I am still quite disappointed that there was no solution from AT&T Tech support NOR Samsung. I was about to return to the iPhone.
12-30-2013 6:47 AM
Thanks for posting. I'm sorry to hear about your recent experience calling our Tech Support department. I'm glad that you ultimately found a solution. Hopefully, others will find your post helpful!
Please let me know if you have any other questions or concerns!
03-19-2014 12:03 AM
04-09-2014 12:47 AM
12-08-2015 7:19 AM
Thank you so much for your solution. That error was making my phone unusable! You saved the day for me.