Unable to Receive MMS Messages from Verizon Users

Tutor

Unable to Receive MMS Messages from Verizon Users

Good Morning Everyone,

 

I'm having an issue recently on my Google Nexus 5. The phone's configuration has not changed, so I'm assuming this is a network issue.

 

When a user on Verizon sends me an MMS message (iPhone or Android - doesn't matter) there is only a ~20% chance that it will come through. I will end up with an "image", but it's just a gray box. Other times they will come through perfectly.

 

I have tried changing my texting app between GoSMS Pro, Textra, and Hangouts with no resolution - the same issue presents in all cases. I even went so far as to swap my SIM into my Moto G that I use for work, and the same issue is presenting itself.

 

I'm assuming that something is up with the AT&T servers that are processing the image resize, as Verizon sends and recieves MMS at 1200KB per photo, whereas AT&T is capped at 600KB. I have other friends on AT&T who have shared that they're having the exact same issue over the past several weeks, so we did a test. The issue is not present from AT&T to AT&T, Verizon to Verizon, or AT&T to Verizon. It only occurs when an Verizon phone sends to an AT&T phone.

 

So my questions are 1) Is anyone else having this issue, 2) If anyone else is having it, have you been able to resolve it, and 3) Is there any way to tell if the issue is on AT&T's servers or Verizon's?  

 

Thanks!

 

-Sean

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Message 1 of 28
Employee

Re: Unable to Receive MMS Messages from Verizon Users

Hi Ssween828,

 

This is not the first time ive heard of this issue but in most cases getting in touch with tech support for AT&T should be able to resolve it for you.

 

I would recommend that you send a Private Message to  ATTMobilityCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days. -- This team should be able to file a case for you and research the issue.

 

Hope this helps!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 28
Tutor

Galaxy S4: I cant receive mms photos from my wife's verizon phone

Whenever my wife sends me photos from her verizon HTC Droid DNA , I only receive a gray box with exclamation point. Occasionally one will come through but it is very rare. We both have good signal strength (4G LTE) and I am the only one she sends photos to who has the issue. I thought maybe it was an issue with AT&T but her sister who is with AT&T in virginia does not have a problem receiving the photos. If I hold on the gray box and choose save attachment, I can see the thumbnail in my gallery preview but when I click on the photo it shows a broken image.

 

I believe it is either a setting on my phone, maybe a time out setting that stops downloading MMS files after a certain length of time, or possibly the AT&T network in North Dakota not functioning the same as the one in Virginia.

 

Can anyone point me in the direction on getting this resolved?

Message 3 of 28
Tutor

Re: Galaxy S4: I cant receive mms photos from my wife's verizon phone

I updated to 4.4.2 and it broke it. Worked fine before update, now can't receive images MMS images.

Message 4 of 28
Tutor

Re: Galaxy S4: I cant receive mms photos from my wife's verizon phone

I sadly have the same problem. I have an android LG G2 and if someone from Verizon that has an android phone texts me, I don't get it consistently. Att is blaming Verizon and Verizon said it's an android problem. I've switched to a Windows 8 phone and they seem to come thru fine. I hope someone finds a resolution so I can go back to my Android which I loved except for the Mms issue
Message 5 of 28
Tutor

Re: Unable to Receive MMS Messages from Verizon Users

I have the same problem that I randomly don't get pics from my Verizon friends with an Android phone. I have an android LG G2. I have since switched to a Windows 8 phone and have no problems. I had an old iPhone that I stuck my Sim in and it also let me get the pictures. It's something with Android and Verizon.
Message 6 of 28
Tutor

Re: Unable to Receive MMS Messages from Verizon Users

Ps. Calling Att support is useless. They have no clue. I've been calling for 4 months now about the same problem
Message 7 of 28
Tutor

Re: Unable to Receive MMS Messages from Verizon Users

I have the droid DNA that I activated on at&t's network and after downloading go sms from the play store I am able to send and receive mms from both Verizon and at&t users.
Message 8 of 28
Tutor

Re: Unable to Receive MMS Messages from Verizon Users

P.s. the droid DNA is stamped Verizon.
Message 9 of 28
Teacher

Re: Unable to Receive MMS Messages from Verizon Users

I have the SAME exact problem. I frequently send text and picture messages between a friend who has Verizon and has the same phone as me - we both have the Samsung Galaxy S4.

 

She can receive all my picture messages just fine. But I can't receive her picture messages - as OP says, there's probably a 20% chance I receive them as some do come thru but most do not and she has to end up emailing them to me instead.

 

Please help resolve this issue.

 

Thanks,

Maria

Message 10 of 28
Contributor

Re: Unable to Receive MMS Messages from Verizon Users

Glad to see I am not the only one. I have a Sony Xperia Ion that untill yesterday was just fine. For no reason what so ever I now can not recieve MMS from anyone. I can send just fine but nothing will come through if sent to me. Is there a issue with the servers or something?? Not real happy and ther is no reason for this to have happned. Like I said it was just fine till yesterday.

 

 Just to add it is not just Verizon but all carriers. 

Message 11 of 28
Scholar

Re: Unable to Receive MMS Messages from Verizon Users

 I have a note 3 on ATT and I experiance this as well when my mother sends me pictures from her s3 on vz. I thought it was just me. Its gotta be a block between the carriers either att side or vz side.

Message 12 of 28
Contributor

Re: Unable to Receive MMS Messages from Verizon Users

I have the exact same problem with my father who has a Samsung Galaxy S4 on Verizon. I have a Samsung Galaxy S4 on AT&T. Your post is the most rational explanation I have heard yet. I have been going back and forth with AT&T for two months now. They are in the process of sending me my third Samsung Galaxy S4. I will definitely relay this information to them once I call them again. I really loved the S4 when I first bought it but I have experienced this MMS issue with my father and also now since the update 4.4.2 I go from two bars of 4G LTE to G network to Edge network to no service back to two bars of 4G. My connection is usually full service 4G LTE inside my house. My wife's iPhone 5 works perfect whereas my S4 doesnt have any service now...

 

SMH....first world problem...Smiley Indifferent

Message 13 of 28
Contributor

Re: Unable to Receive MMS Messages from Verizon Users

I have this exact same Issue, I have tried contacting ATT support, going into the store, stopping in at Verizon and chatting with Samsung. Absolutely no one can help me with this issue and blames the other person. I hope someone can figure it out soon as it is very frustrating!

Message 14 of 28
Contributor

Re: Unable to Receive MMS Messages from Verizon Users

Same problem! I also can't send mms to my wifes iphone anymore, it used to work....Spent 1 hr on with samsung today NO HELP

Message 15 of 28
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