Trouble with s voice and bluetooth on galaxy s4

Question

Is anyone else having problems with the s voice feature? It was working when I bought it, now it only works when it wants to. This was the reason I decided to go with the galaxy over the iphone. I was wanting to s voice so when I am driving I can navigate, etc. My bluetooth connection is the same way. Very frustrating to have a phone only 17 day of having it with so many issues.

I went to best buy trying to return, for an iphone and since I was past the 15 day return by 2 days they said they cannot help me. They reset the software and said they will get me a new galaxy since I pay for their insurance. I am just afraid the new one will have the same problem and will be stuck with this one for two years. grr

If you have any ideas please let me know. I am totally kicking myself for not going with the iphone now.

ATTJulieCS · Answer

Thanks for your post @mom4cuties . Are you still having trouble with S voice? Did exchanging the phone resolve the issue?

mom4cuties · Answer

it still works when it wants to. ;(  I did not exchange my phone with the refurbished one, seemed silly to exchange a brand new phone for one the was some elses problem 'fixed'.  My account probably shows that I did exchange but when I went in I refused refurbished phone because the manager said I would get a NEW phone when we discussed the problems.  They actually wanted me to sign a form saying my problem was satisactory fixed- did not sign it.