12-10-2013 5:33 PM
How to I unlock the device to use oversea (mainly in South East Asia countries)? I bought the device from Bestbuy at full retail price and no contract.
I thought the device was already unlocked since it was no contract. I put the AIS Thailand SIM in and I got the error "Network Locked SIM Card inserted".
I tried AT&T self unlock web service but I can't progress any further because I have to enter the phone number and IMEI in to the form.
Could someone point me to the right direction to get this unlocked please?
AT&T wireless customoer since 1999
12-11-2013 11:53 AM
Thanks for posting. I'm sorry to hear you're having difficulty unlocking your device. At first glance, it seems that you qualify for an unlock request, so please send us a private message by clicking here so we can investigate further.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns!
12-12-2013 12:27 PM
Thank you for the reply. I should not have the difficulty unlocking the device but I am.
I returned the device already because AT&T rep told me I can't get this device unlock as I have not met the requirement.
Below is what the AT&T agent told me...
AT&T agent name removed: Hi, I see you have a device unlock request then today..
Me: how do I do that. We are traveling on 12/25/2013 to Thailand and Vietnam.
AT&T agent name removed: and which line is this that you want to unlock?
Me: Not phone, just my tablet Samsung Galaxy Tab 3 7.0 from AT&T
Me: I just purchased it last night.
AT&T agent name removed: Thanks for that. and the phn number on the device?
Me: I already have an unlocked phones I use for travel.
Me: This is the problem I can't use the self unlock service on the web site.
AT&T agent name removed: Yes-- I need the last 4 of the device phn number..
Me: This device is brand new, no contract. Therefor no phone number associated with the device.
Me: Ummm, no number.
Me: An AT&T number or number of *ANY* SIM card?
AT&T agent name removed: I can not unlock a device where there is no line of service attached to it. The device needs to be under contract for 90 days with AT&T service before it can be unlocked according to AT&T policy. Have you read the terms and conditions for unlock requests on myatt.com? I believe all of this is spelled out there...
Me: THis device paid in full retail not subcidy device.
Me: And if you look at my account history you will see I am not going anywhere.
AT&T agent name removed: I understand. The terms and conditions of an unlock state that the device has to have been activated and in service on AT&T before it can be unlocked. This is just AT&T policy....
Me: Wow - just wow.
AT&T agent name removed: I know, policy is not very flexible in this case...
Me: MAybe it's time for me to going somewhere.
AT&T agent name removed: We would hate to see that! I have no latitude on this policy....
Me: Oh, well. I guess I can't get this thing unlocked so it going back to bestbuy.
Me: So me and my 3 lines once contract is over.
AT&T agent name removed: I am sorry to hear that.
Please note: Not all tablets are delivered to you locked. Some tablets are shipped unlocked. Review your device information package to determine if you need to request an Unlock Code to utilize the device on another network.
General Eligibility Requirements for Unlocking All AT&T Mobile Devices
AT&T will unlock an AT&T Mobile Device under the following circumstances:
I think I have met every single requirement.
Yes, I am still a current AT&T customer - Check!
Yes, The device was designed for use on AT&T's Network - Check!
Yes, The device was paid in full - Check!
Yes, The device was not stolen or reported lost - Check!
What is/are other requirement I am missing?
12-12-2013 1:13 PM
Just wanted to let you know I replied to your private message. We'll definitely look into this for you!
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