Too many pattern attempts - Samsung Captivate

Contributor

Too many pattern attempts - Samsung Captivate

I just purchased my Samsung Captivate.  I had too many pattern attempts and am not locked out of my phone.  It asks for my google email id and password.  However, I did not sync that up as that is not my primary e-mail.  I tried the fix that seems to work for most which is to enter my email id and the password "null".  Though, that still doesn't work. I went back to the ATT store to get their help and all they did was google help on the product and to no avail..Nothing worked.  Is there a fix for this?  Everything I find does not have anything to help me at the point I am at.  No fix is working for.  I am ok with doing a full-blown reset as I have only had the phone 1 day and I can reinstall from my previous device.  This is frustrating because my other choice was an iphone which the salesperson told me was reliable but the Captivate had more features and was a better quality product.  What he failed to tell me and this is not an unknown issue..That the "too many pattern attempts" happens all the time and has been an issue with android phones for 2 years.  

 

Is my only recourse to return the phone or be stuck with an expensive phone that I can't unlock to use?

 

I am so frustrated to tears as this is the only phone I use.  Smiley Sad

Message 1 of 12 (19,900 Views)
Teacher

Re: Too many pattern attempts - Samsung Captivate

[ Edited ]

Here's info on how to do a hard reset.

forums.wireless.att.com/t5/Samsung/Soft-Reset-Samsung-Captivate/m-p/1995747/highlight/true#M81732

Message 2 of 12 (19,837 Views)
Contributor

Re: Too many pattern attempts - Samsung Captivate

That Youtube shows how to reset once you have unlocked the phone. As the person wrote, the phone will no UNLOCK.

 

THese looks like a known bug in the Andriod OS since at least 1.5. There are some suggestions on the web, but so far I have not been able to get them any of them work. I will be returning the phone tomorrow

Message 3 of 12 (19,669 Views)
Contributor

Re: Too many pattern attempts - Samsung Captivate

[ Edited ]

ATT is ZERO help with this. Unless you are within 30 days, they will not even exchange under warranty. They send you home with Samsungs corporate number. I finally found out how to do a factory reset. Power off, then power on holding BOTH the volume up and volume down buttons. You will get a boot menu. Choose delete all user data. It will ask you to confirm. Choose yes, then choose reboot. Your phone will be just like it was out of the box. Hopefully your contacts are either backed up to the computer or the sim card. Hope this helps someone in the future. I have spent the last 24 hours looking for this fix.

Message 4 of 12 (18,856 Views)
Contributor

Re: Too many pattern attempts - Samsung Captivate

I thought I had hit the gold mine when YOURS is the only solution on the net that let me actually reboot the phone.  However, after I erased all user data and then restarted, it still comes up with the Too Many Pattern Attempts! lockout screen.  Ideas?

Message 5 of 12 (18,536 Views)
Master

Re: Too many pattern attempts - Samsung Captivate

Have you ever tried inputting the gmail address password? It was used to setup the device in the first place.
Probably from mobile, maybe. Smiley Happy
Message 6 of 12 (18,511 Views)
Contributor

Re: Too many pattern attempts - Samsung Captivate

Power off, then power on holding BOTH the volume up and volume down buttons. You will get a boot menu. Choose delete all user data. Then delete user cache. It will ask you to confirm. Choose yes, then choose reboot.

 

Too much time wasted on this, but this resolves the issue.

Message 7 of 12 (14,870 Views)
Contributor

Re: Too many pattern attempts - HTC Captivate

i have the same problem please could you tell me how to unlock my phone without loosing my data ?

Message 8 of 12 (12,107 Views)
Scholar

Re: Too many pattern attempts - HTC Captivate

Sounds like you need to make sure your phone can talk to the internet (i.e. it's either on a wifi or has 3G on already) and make sure your Google account doesn't have that 2-step verification turned on. You can google around for more information. I read some techniques that try to let you get to turning on your data if it's not already on by having people call you and then going to memo but I just tried it and it didn't work for me. But my phone isn't in the deadlocked phase either.
Message 9 of 12 (12,062 Views)
Teacher

Re: Too many pattern attempts - Samsung Captivate

Android has been having problems with patterns on phones. Hopefully Google van get this fixed.
Message 10 of 12 (11,931 Views)
Contributor

Re: Too many pattern attempts - Samsung Captivate

[ Edited ]

Thanks a lot my Samsung at&t got lock up since Sunday and have try all that i have known but no way out, but after i have visited this site and saw ur post, as i have got through ur step my phone got open.

 

[edited for privacy]

Message 11 of 12 (7,650 Views)
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Re: Too many pattern attempts - Samsung Captivate

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple posts in a single thread.  This will help other users find this information too!!


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