Contributor
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1 Message
Too many pattern attempts - Samsung Captivate
I just purchased my Samsung Captivate. I had too many pattern attempts and am not locked out of my phone. It asks for my google email id and password. However, I did not sync that up as that is not my primary e-mail. I tried the fix that seems to work for most which is to enter my email id and the password "null". Though, that still doesn't work. I went back to the ATT store to get their help and all they did was google help on the product and to no avail..Nothing worked. Is there a fix for this? Everything I find does not have anything to help me at the point I am at. No fix is working for. I am ok with doing a full-blown reset as I have only had the phone 1 day and I can reinstall from my previous device. This is frustrating because my other choice was an iphone which the salesperson told me was reliable but the Captivate had more features and was a better quality product. What he failed to tell me and this is not an unknown issue..That the "too many pattern attempts" happens all the time and has been an issue with android phones for 2 years.
Is my only recourse to return the phone or be stuck with an expensive phone that I can't unlock to use?
I am so frustrated to tears as this is the only phone I use. 😞
Ikenstein
Teacher
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16 Messages
14 years ago
Here's info on how to do a hard reset.
forums.wireless.att.com/t5/Samsung/Soft-Reset-Samsung-Captivate/m-p/1995747/highlight/true#M81732
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BryTSGuy
Contributor
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2 Messages
14 years ago
That Youtube shows how to reset once you have unlocked the phone. As the person wrote, the phone will no UNLOCK.
THese looks like a known bug in the Andriod OS since at least 1.5. There are some suggestions on the web, but so far I have not been able to get them any of them work. I will be returning the phone tomorrow
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charger1969
Contributor
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3 Messages
13 years ago
ATT is ZERO help with this. Unless you are within 30 days, they will not even exchange under warranty. They send you home with Samsungs corporate number. I finally found out how to do a factory reset. Power off, then power on holding BOTH the volume up and volume down buttons. You will get a boot menu. Choose delete all user data. It will ask you to confirm. Choose yes, then choose reboot. Your phone will be just like it was out of the box. Hopefully your contacts are either backed up to the computer or the sim card. Hope this helps someone in the future. I have spent the last 24 hours looking for this fix.
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Annie_po_pannie
Contributor
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1 Message
13 years ago
I thought I had hit the gold mine when YOURS is the only solution on the net that let me actually reboot the phone. However, after I erased all user data and then restarted, it still comes up with the Too Many Pattern Attempts! lockout screen. Ideas?
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Ann154
Master
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4.1K Messages
13 years ago
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hayward69
Contributor
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1 Message
13 years ago
Power off, then power on holding BOTH the volume up and volume down buttons. You will get a boot menu. Choose delete all user data. Then delete user cache. It will ask you to confirm. Choose yes, then choose reboot.
Too much time wasted on this, but this resolves the issue.
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amal.kouta
Contributor
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1 Message
12 years ago
i have the same problem please could you tell me how to unlock my phone without loosing my data ?
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snarler
Scholar
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123 Messages
12 years ago
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TRAMSEY
Teacher
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9 Messages
12 years ago
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psaydee
Contributor
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1 Message
11 years ago
Thanks a lot my Samsung at&t got lock up since Sunday and have try all that i have known but no way out, but after i have visited this site and saw ur post, as i have got through ur step my phone got open.
[edited for privacy]
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