06-10-2014 9:12 PM
06-11-2014 5:57 AM
Is your device active on the AT&T Network? The AT&T Software Update tool uses your active SIM card to authenticate with our servers to push out the update. Additionally if you log on to myAT&T, is your device showing as a Note II? If its not then a lot of times the update won't push as it done via the IMEI of the device.
You should be able to call into tech support and they should be able to push the update to your phone for you. Additionally if you have a Device Support Center near by, most of them have the ablility to push Samsung firmware updates to the phones. You can find your nearest DSC by clicking Here
Hope this helps!
06-11-2014 7:36 AM
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!