For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
CDENTER's profile

Tutor

 • 

7 Messages

Thursday, April 16th, 2015 3:55 PM

Still havent seen the lollipop update on S5 active

anyone else not gotten their update yet? i can check with my phone the way the att support people say to, and still no update

Community Support

 • 

15.2K Messages

9 years ago

Hi @CDENTER

 

I’d be happy to help with updating your device! You should certainly see an update available for your phone if you are in the US and connected to the AT&T network. Can you please send me a private message by Clicking Here and include the following information?

 

  • Full name
  • Email address
  • Cell number
  • Device IMEI number

 

Thanks,

Charise

Tutor

 • 

7 Messages

9 years ago

I have sent you the info you asked for

Tutor

 • 

7 Messages

9 years ago

I've sent the info the last rep asked for. Still no update showing up for my phone. Can someone else push the update to my phone? Tired of waiting to update when I should have gotten it 5 days ago

Tutor

 • 

7 Messages

9 years ago

At&t customer service is a joke!
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.