01-19-2019 1:13 PM
I have a Samsung Galaxy Note 8 device. Its a 950U model. Its be more than an year, yet i havent recieved any update of Android 8.0 Oreo. This has never happened to me ever before with any other phone. Please help me.
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01-20-2019 1:29 PM
We'd love to help with this! Here's things to know about software updates with AT&T. Take a look at the requirements to update that is listed in the preceding link. If it meets all the requirements, then go ahead and manually perform the software update for your Samsung Galaxy Note. Let us know if this helped!
James, AT&T Community Specialist
- edited 01-20-2019 2:34 PM
There's a bigger suffix, after the "950U" part; that part# is indicative of almost any model sold in the US; the suffix narrows it down.
If you have an actual AT&T model#, then the above is true.
If it's a non-Branded (or other non-ATT) device, then you have to get your updates from another source (Samsung direct, when they release for the un-branded models, or another carrier, etc).
The AT&T ROM (update), while difficult to install if it's not a "match", will, in most cases, make a "brick" out of your phone, IFf it's otherwise-branded or non-branded (brick = non-functioning device).
*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.
01-20-2019 3:29 PM
At&t model androids will not update out of the USA or off of ATT service. This is why I won’t ship a used At&t phone out of the USA)
10-16-2019 2:50 PM
Have an old Samsung-SCHI437, I keep getting an AT&T Software update version
V4_1_1303_1_2 is states Device Management . I have never had this before since I bought
the phone. Not sure if this is legit. I'm a older person not use to all this update things !
lol lol lol
let me know if ok
your help would be appreciated
10-16-2019 4:29 PM
The only way you get a software update is from At&t.