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Software update

I have a Samsung Galaxy Note 8 device. Its a 950U model. Its be more than an year, yet i havent recieved any update of Android 8.0 Oreo. This has never happened to me ever before with any other phone. Please help me.

 

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Message 1 of 4
Administrator

Re: Software update

Hello, @Baan212,

 

We'd love to help with this! Here's things to know about software updates with AT&T. Take a look at the requirements to update that is listed in the preceding link. If it meets all the requirements, then go ahead and manually perform the software update for your Samsung Galaxy Note. Let us know if this helped!

 

James, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
ACE - Professor

Re: Software update

@Baan212 You might want to take a look at this list, first. 

There's a bigger suffix, after the "950U" part; that part# is indicative of almost any model sold in the US; the suffix narrows it down.

 

If you have an actual AT&T model#, then the above is true.

If it's a non-Branded (or other non-ATT) device, then you have to get your updates from another source (Samsung direct, when they release for the un-branded models, or another carrier, etc).

 

The AT&T ROM (update), while difficult to install if it's not a "match", will, in most cases, make a "brick" out of your phone, IFf it's otherwise-branded or non-branded (brick = non-functioning device).

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ACE - Sage
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎01-23-2019 2:02 PM

Re: Software update

@Baan212

At&t model androids will not update out of the USA or off of ATT service.  This is why I won’t ship a used At&t phone out of the USA)

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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