Software Update Interrupted (GS3)

Tutor

Software Update Interrupted (GS3)

I've been trying to update my GS3 4.3 for a while. But I can't because every time I try to update it, I ALWAYS get a message saying Software Update Interrupted. I've tried everything, I went to the AT&T store and the lady couldn't find anything solutions. She then told me to contact Samsung and see what they say. So I did and nothing they told me to do worked. I booted in to safe mode, I cleared this and did that but still nothing. I even factory reset my phone and it didn't work. I thought it could've been because my phone was rooted by the past owner (I bought my GS3 used), but I looked at the flash counter and it said nothing has been modified. Please help! I would really appreciate it. Thanks.
Message 1 of 12 (15,357 Views)
Tutor

Re: Software Update Interrupted (GS3)

I meant to say I've been trying to update my s3 to Android 4.3 for a while.
Message 2 of 12 (15,337 Views)

Re: Software Update Interrupted (GS3)

I have had the same problem.  My Galaxy S3 was bought new and has never been rooted.  I have tried to run the update to Android 4.3 for the last three days.  The download starts and then it is interrupted and then the phone will not allow me access to update for another 24 hours.

 

My wife has a Galaxy S4 that updated smoothly about 1 week ago.

 

Any help on this issue?

Thanks

Message 3 of 12 (15,225 Views)
Contributor

Re: Software Update Interrupted (GS3)

I'm betting this happens due to Internet congestion, or possibly the ATT servers getting heavy traffic getting these updates out to the users. When the 4.3 update first came out for the s4, I turned off auto-time and kept setting the clock forward to try to get it. It failed 3-4 times during the day, then succeeded in getting it from 10 or 11pm to about midnight-1am eastern time. Perhaps due to lower congestion and people turning their phones off reducing the network strain? Anyway: 1) set your clock forward a day and try again 2) for those sleeping at night, try right before you go to bed or right after you get up. It might not work anyway. Have a little patience. There's nothing earth-shattering in the update anyway.
Message 4 of 12 (15,136 Views)
Highlighted

Re: Software Update Interrupted (GS3)

Thanks.  I will give it a try tomorrow night.

Message 5 of 12 (15,106 Views)
Tutor

Re: Software Update Interrupted (GS3)

Me too. Thanks.

Message 6 of 12 (15,104 Views)
Tutor

Re: Software Update Interrupted (GS3)

No luck, but good idea.
Message 7 of 12 (15,027 Views)

Re: Software Update Interrupted (GS3)

The upload did  not work for me when I tried it at 10:30 PM either.

Message 8 of 12 (14,910 Views)
Scholar

Re: Software Update Interrupted (GS3)

don't bother it is a lousy update stay on 4.1 2. Another botched att Samsung project.
Message 9 of 12 (14,896 Views)

Re: Software Update Interrupted (GS3)

My update finally ran today.

Message 10 of 12 (14,767 Views)
Tutor

Re: Software Update Interrupted (GS3)

Got mine this morning after talking to AT&T yesterday. He filed a case and i guess they resolved it.
Message 11 of 12 (14,088 Views)
Contributor

Re: Software Update Interrupted (GS3)

Im having the same problem, im geting the "software update interrupted" i been try to update for months and no luck. i have version 4.1.1 and trying to update to 4.1.2 any help please!

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