Helpful Links

Slow loading


Slow loading

Processor seems to be running slow. When I type a text msg it just spins for a long time before sending.
Internet slow too, keyboard responds slow as well
Message 1 of 2

Re: Slow loading

Hi @Poohbear062,

I am sorry your phone is running slowly. I am more than pleased to assist with this!

I completely understand how important it is for your phone to operate at the correct speed. The first thing I will suggest is the Troubleshoot & Resolve Tool. After you open the link, please select your make and model device, then select Internet under Service/network issues.  Next please select Websites taking a long time to load or times out. From there please follow the prompts to complete troubleshooting. If you still have trouble after, please check our Device Support page, locate your make and model device and you will find details on how to clear the cache partition. I hope this helps!

Have a fantastic rest of your day!

Geovanni, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
Share this topic

Did you miss your chance to enroll your device in Device Protection? Qualified customers can enroll now!

You can now stream DIRECTV NOW with AT&T PREPAID? without impacting your data!

Additional Support