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Posted Oct 9, 2013
10:51:04 PM
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Skyrocket shutting on and off constantly?

My Skyrocket started vibrating and shutting itself on and off constantly today. What causes this and how can I fix it? I haven't dropped it or anything.

My Skyrocket started vibrating and shutting itself on and off constantly today. What causes this and how can I fix it? I haven't dropped it or anything.

Skyrocket shutting on and off constantly?

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Oct 14, 2013 7:41:14 AM
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Hello, es0329!

 

I'm sorry to hear you're having trouble with your phone. How old is it? If it is still under a year old, it should be covered by warranty (provided there is no physical damage or water damage). If that's the case, you should be able to take it to a warranty center to have them take a look.

 

Unfortunately, it's difficult to say for sure what's causing your phone to turn off by itself without any diagnostic tools. If the phone is older, you may be eligible for an upgrade. Did you have insurance on your phone?

 

For more information about warranty centers and device upgrades, simply click on the links below.

 

Device Warranty Support Center Locations

 

Upgrade Eligibility

 

Let me know if this helps!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, es0329!

 

I'm sorry to hear you're having trouble with your phone. How old is it? If it is still under a year old, it should be covered by warranty (provided there is no physical damage or water damage). If that's the case, you should be able to take it to a warranty center to have them take a look.

 

Unfortunately, it's difficult to say for sure what's causing your phone to turn off by itself without any diagnostic tools. If the phone is older, you may be eligible for an upgrade. Did you have insurance on your phone?

 

For more information about warranty centers and device upgrades, simply click on the links below.

 

Device Warranty Support Center Locations

 

Upgrade Eligibility

 

Let me know if this helps!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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