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Sim temporarily turned off by your carrier

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Sim temporarily turned off by your carrier

Hello. I have been using my OnePlus 3T for a couple months now. All of a sudden this notification that's in the title of this post appeared today. My phone can not make or receive calls although I am connected to att. 

 

I tried resetting my network settings, clearing cache. Power phone off, reboot. Check APN settings. Made sure I'm not on airplane mode. My sim card seems fine as I can put it into my other phone and have no issues.

 

I don't understand why this happened all of a sudden. My phone no longer appears on my att account either. This seems strange to me. Any ideas? 

 

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Message 1 of 11
ACE - Guru

Re: Sim temporarily turned off by your carrier

Sounds like you need to call AT&T or run to the nearest AT&T store and ask someone. 

 

"...temporarily turned off by your carrier" means AT&T turned it off.  Only they can tell you why.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 11
Tutor

Re: Sim temporarily turned off by your carrier

Thank you. I'll be doing so. For some reason my 3T works today but didn't yesterday. I appreciate the time you took to respond @joeldf 

Message 3 of 11
ACE - Sage

Re: Sim temporarily turned off by your carrier

Ooo, that’s early.  Can you use data?  

Your phone is not VoLTE compatible with At&t and will need to be replaced eventually.  

At&t will not allow any new activations of phones not capable of VoLTE 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 11
ACE - Sage

Re: Sim temporarily turned off by your carrier

Re 3g shut down and non VoLTE phones:

https://www.mobileworldlive.com/featured-content/top-three/att-upgrades-3g-spectrum-to-5g/

https://www.att.com/esupport/article.html#!/wireless/KM1324171/faq/how-will-3gnon-lte-4g-shutdown-af...

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 11
ACE - Guru

Re: Sim temporarily turned off by your carrier

But, the 3T is an LTE phone.

 

"LTE: Bands 1/2/4/5/7/8/12/17/30"

 

That covers AT&T's bands 2, 4, 5 and 17.

 

 

 

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 11
ACE - Expert
Solution
Accepted by topic author
Accepted by Rugers
‎06-04-2019 11:02 AM

Re: Sim temporarily turned off by your carrier


@joeldf wrote:

But, the 3T is an LTE phone.

 

"LTE: Bands 1/2/4/5/7/8/12/17/30"

 

That covers AT&T's bands 2, 4, 5 and 17.

 

 

 

 


@joeldf 

 

Your thinking DATA only which you can't...  And those 4 bands won't cut it come the end of the year..  You will need all the bands just to have coverage when 3g is shut down.

 

Right now on that 3t all voice is carried over the HSPA network or 3g network.  ATT does not allow VoLTE on very many NON ATT branded phones.  Pixel 2 and 3 series 1+ 6t and 7 pro...  That is about it is the problem.  Any phone not ATT branded or Volte compliant non branded will not get voice when the 3g network is killed off.

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Message 7 of 11
ACE - Guru

Re: Sim temporarily turned off by your carrier

@GLIMMERMAN76 

 

I see.  That makes sense.

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Message 8 of 11
Tutor

Re: Sim temporarily turned off by your carrier

Thank you both for coming together to find a solution for me. I suppose I'm not going to bother going to the store since the phone is working for now, and will eventually be shut down. Unfortunate, because I do like 1+ phones. 

Message 9 of 11
ACE - Sage

Re: Sim temporarily turned off by your carrier


@Rugers wrote:

Thank you both for coming together to find a solution for me. I suppose I'm not going to bother going to the store since the phone is working for now, and will eventually be shut down. Unfortunate, because I do like 1+ phones. 


Same here.  I bought the 5t and was really impressed.  I bought the 6t and love it.  It does get VoLTE and will work after 3g shuts down.  So don’t be discouraged, 1+ is still viable, you just need a newer model. 

 I sold the 5t because all US carriers are going to require VoLTE and t-mobile has no coverage where I am.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 11
Tutor

Re: Sim temporarily turned off by your carrier

Nice! Glad to hear there is hope. Thank you! 

Message 11 of 11
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